Platform-App-Builder인증시험덤프 & Platform-App-Builder최신버전시험공부 - Platform-App-Builder최신시험대비공부자료 - Mahadharma

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Salesforce® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The Salesforce training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Salesforce 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Salesforce 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Salesforce Certified Platform App Builder exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Salesforce framework. Kickstart your path to becoming an Salesforce Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Salesforce 4 Expert

  • Organizations intending to start adopting Salesforce 4 best practices

  • ITSM team members or managers who require an understanding of the Salesforce framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Salesforce best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Salesforce 4, including the Salesforce Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Salesforce’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Salesforce practices, along with the seven essential practices

  • How to become an Salesforce 4 Expert by understanding the new certification path, including the streams for Salesforce Managing Professional (MP) and Salesforce Strategic Leader (SL)

  • How to incorporate Salesforce 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Salesforce Certified Platform App Builder exam

Why should you take this course?

  • The course addresses all the updates that came with Salesforce 4, including the Salesforce Service Value System (SVS)

  • Salesforce 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Salesforce Certified Platform App Builder exam on the first attempt

  • The Salesforce Certified Platform App Builder certification also qualifies students to sit the intermediate Salesforce V3 modules

  • The course was created with input from leading Salesforce subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Salesforce Certified Platform App Builder exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Salesforce 4?

An Introduction to the Salesforce 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Salesforce 4 Framework, the evolution of Salesforce 4 and best practices, and an introduction to the Salesforce 4 certification structure.

The areas covered include:

Introduction to Salesforce 4
Salesforce 4 Evolution
Salesforce 4 Best Practices
Salesforce 4 Certification Scheme
Salesforce v3 and Salesforce 4
Purpose of the Salesforce Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Salesforce. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Salesforce’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Salesforce to suit their own circumstances.

Many of Salesforce 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Salesforce 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Salesforce’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Salesforce 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Salesforce’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Salesforce 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Salesforce 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Salesforce 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Salesforce SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Salesforce Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Salesforce practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Salesforce 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Salesforce 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Salesforce Practices

Learning Objectives

The 7 Salesforce practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Salesforce practices, their importance and their relationship the Salesforce Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Salesforce Certified Platform App Builder examination. It will be well worth testing your knowledge on Salesforce 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Salesforce Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

IT인사들의 부담을 덜어드리기 위해 Platform-App-Builder 인기시험에 대비한 고품질 Salesforce Certified Platform App Builder덤프를 연구제작하였습니다, Salesforce인증 Platform-App-Builder시험준비중이신 분들은Salesforce인증 Platform-App-Builder시험통과가 많이 어렵다는것을 알고 있을것입니다, Salesforce인증 Platform-App-Builder시험은 멋진 IT전문가로 거듭나는 길에서 반드시 넘어야할 높은 산입니다, 우리가 고객의 어떠한 Platform-App-Builder 자격증 시험이라도 합격을 도와 드립니다, Salesforce인증 Platform-App-Builder시험을 어떻게 공부하면 패스할수 있을지 고민중이시면 근심걱정 버리시고Mahadharma 의 Salesforce인증 Platform-App-Builder덤프로 가보세요, Mahadharma를 선택함으로Salesforce Platform-App-Builder인증시험패스는 꿈이 아닌 현실로 다가올 것입니다, 우리Mahadharma의 덤프는 여러분이Salesforce Platform-App-Builder인증시험응시에 도움이 되시라고 제공되는 것입니다, 우라Mahadharma에서 제공되는 학습가이드에는Salesforce Platform-App-Builder인증시험관연 정보기술로 여러분이 이 분야의 지식 장악에 많은 도움이 될 것이며 또한 아주 정확한Salesforce Platform-App-Builder시험문제와 답으로 여러분은 한번에 안전하게 시험을 패스하실 수 있습니다,Salesforce Platform-App-Builder인증시험을 아주 높은 점수로 패스할 것을 보장해 드립니다, 많은 사이트에서도 무료Salesforce Platform-App-Builder덤프데모를 제공합니다.우리도 마찬가지입니다.여러분은 그러한Salesforce Platform-App-Builder데모들을 보시고 다시 우리의 덤프와 비교하시면 ,우리의 덤프는 다른 사이트덤프와 차원이 다른 덤프임을 아시될것입니다, 우리Mahadharma에서 제공되는 덤프는 100%보장 도를 자랑하며,여러분은 시험패스로 인해 성공과 더 가까워 졌답니다 Platform-App-Builder인증시험은Salesforce인증시험중의 하나입니다.그리고 또한 비중이 아주 큰 인증시험입니다.

이내 깊게 숨을 들이쉬자 곧장 잠에 빠져들 만큼 나른한Platform-App-Builder인증시험덤프그녀의 체향이 깊숙이 자리 잡았다, 그래서 이번에도 크게 다르진 않을 거라고 생각했는데, 아무래도 자신의 예상이 빗나간 것 같다, 테스트해볼래요, 하지만 유곤은Platform-App-Builder인증시험덤프다시 고적사에게 돌아오지 않았다.만약 그 각인이라는 게 없었다면 장로님께서는 분신을 쓰러트릴 수 있었겠습니까?

그녀를 오백 냥에 사왔다는 말을 했을 때처럼, 이 전쟁의 규칙을 정확하게 이해Platform-App-Builder높은 통과율 덤프공부문제하고 있습니다, 단단히 삐쳤다, 가끔 성적 수치심이 들게끔 하는 폭언엔 진심 어린 분노가 치밀기는 해도, 일일이 담아뒀다가는 한도 끝도 없다는 걸 알고 있다.

너한텐 말 안 해줄 거야, 저놈은 지금 우리를 놀리고 있다고요, 어Platform-App-Builder퍼펙트 덤프 최신 데모머니 아버지, 걔는 장고은이에요, 날이 춥네요, 같은 시간을 공유하고 있지만 결코 같은 시간대에만 살아갈 수 없는 우리, 벨 것이다.

물론 누구도 사제에게 대놓고 그렇게 말한 사람은 없었다, 주 대표가 또 장난질Platform-App-Builder인증시험 인기 시험자료을 쳤더구나, 스물네 살이나 먹어서 개인강습으로 술을 배우다니, 예컨대 기운 같은, 뭐 그런 것.기운이라니 내가 무슨 무당도 아니고, 예린이한테 들으세요.

그녀가 파티에 누군가를 초대하는 건 처음이었다, 르네는 점점 부아가 치밀었Platform-App-Builder인증시험덤프다, 쏟아지는 노곤한 졸음에 저항하던 나는 앞에 사람이 앉았다는 걸 알고는 눈을 들었다.아, 왔, 은채가 자신을 올려다보고 있었다, 아주, 확 그냥.

여전히 불안정한 제 자리를 모르는 건 아니었기에 유나는 꿀 먹은 벙어리Platform-App-Builder최신버전 인기 덤프자료가 되어 땀이 배어 나오는 두 손을 말아 쥐었다, 확고한 그의 한마디에 준희의 콧구멍이 미세하게 벌렁거리는 것도 같았다, 아이고, 중전마마.

적중율 좋은 Platform-App-Builder 인증시험덤프 인증자료

아까 청소하는 동안 회의실 안에 두고 또 깜빡해버렸다, 이제 제발, 성이 다른 누나, 다 늙은 자신의 퀴퀴한 냄새가 아닌, 여자아이 특유의 향긋한 냄새를 맡고 있노라면 이곳이 현실이 아닌 꿈의 세계처럼 느껴졌다.

거 사람이 그렇게 매몰차면 못쓰는 법인데, 자신을 부르는 백아린과 그를 따Platform-App-Builder인증시험덤프르는 한천이 있는 쪽으로 다가간 천무진은 불만스럽게 입을 열었다, 비서학과를 졸업하고 은성 그룹에 취직했을 때가 그녀 인생에서 가장 특별한 순간이었다.

갑자기 아까와 다른 소요가 일면서 정우와 상원의 귀에까지 학생들의 소리가 똑똑하게 들렸다.야, Platform-App-Builder시험덤프판결 기사 떴어, 천부당만부당하신 처사시옵니다, 퍼억, 하고 사마율의 검봉이 귓바퀴 옆을 찍은 순간, 악석민은 옆으로 바닥을 굴러 다음 공격을 피하는 대신 상체를 벌떡 일으켜 세웠다.

사랑을 하니까 더 약해지는 게 사람이더라, 그렇게 궁금했으면 먼저 연락했으면 되는 거 아닌가, 윤희Platform-App-Builder시험대비 최신 덤프문제가 만났던 악마들은 전부 윤희는 진짜 악마가 아니라며 코웃음을 쳤는데, 이건 사실처럼 보였다, 사랑에 빠진 눈빛이 소름 끼쳐서 주원은 형 너무 오래 살았네, 이젠 그만 살아줘야겠어, 라고 말할 뻔했다.

어허, 여기가 어디라고, 가슴 아픈 사연 한가지 씩 없는 사람이 없듯이, Platform-App-Builder최고패스자료그 아씨들의 사연을 하나하나 듣다 보면 저도 모르게 동화가 되어서, 같이 화내고 같이 웃고 같이 아파하고 그러다가 친 동기간처럼 그리 된 것입니다.

엄하게 소금 세례까지 당했으니, 그에 대한 혜빈 나름의 처신인 것이다, Platform-App-Builder시험자료건우가 채연의 방을 나가고 채연은 침대에서 일어나 깁스 댄 다리를 질질 끌며 욕실로 향했다, 유영은 짧게 한숨을 쉬고 나서 입을 열었다.그날.

아버지는 자기 자신이 제일 소중한 사람이었고, 어머니는 이상하리만치 동생만 챙겼다, 그녀는 폐암Platform-App-Builder인증시험덤프말기로 시한부 선고를 받은 환자였다, 와인 잔을 받아 한 모금 마시니 다른 와인보다 과일 향이 풍부하게 났다, 그리고 저 남자는, 왜 선주의 거짓말 하나 눈치 못 채고 어제 우리 집까지 왔을까.

하지만 이 이상 같이 가는 건 아니라고 생각해요, 규리는 후우- 하고 숨을 길게 내쉰 후, 천천히 입을 열었다.왜 얘기 안 해줬어요, 다희는 걱정하지 말라는 듯 어렴풋이 미소를 남기고는 아영을 따라갔다, 아무리 감정을 저버린다 한들, 눈치마저 없으랴.

시험준비에 가장 좋은 Platform-App-Builder 인증시험덤프 최신 덤프공부

두둑해 보이는 주머니를 들고 멀어지는 아놀드를 바라보던 레토가 시선을 떼지 않은312-50v10최신버전 시험공부채 입을 열었다, 놀란 규리는 입술을 꾹 다물었다, 대체 저 애송이가 무슨 짓을 하려고 저러나, 싶은 것, 대답하는 그녀의 얼굴에서 긴장감이 조금씩 풀려갔다.

너무 따뜻해서 저도 모르게, 내게 가르쳐 준 이름도JN0-610최신 시험대비 공부자료진짜 이름이 아니겠지, 아니 안 했다, 하여간 마음에 안 드는 사람이었다, 윤이 멈칫, 움직임을 멈췄다.

Salesforce Certified Platform App Builder Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Salesforce guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Salesforce service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Salesforce practices

  • The 7 essential Salesforce practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Salesforce 4?

Salesforce 4 is the latest iteration of Salesforce, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Salesforce certification path look like?

Students start with 'Salesforce Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Salesforce Managing Professional' or 'Salesforce Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Salesforce Master'.

How much is an Salesforce certification worth?

According to Payscale, certified Salesforce practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Salesforce work?

Salesforce provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Salesforce benefit businesses?

Salesforce 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Salesforce 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Salesforce 4?

There were three major changes with the release of Salesforce 4. Firstly, it is more industry and community-driven, with Salesforce practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Salesforce 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Salesforce 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Salesforce?

Salesforce 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Salesforce® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the Platform-App-Builder Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Salesforce courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This Platform-App-Builder course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

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Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.