PEGAPCSSA85V1최신버전덤프자료 & PEGAPCSSA85V1유효한공부문제 - PEGAPCSSA85V1최신버전덤프문제 - Mahadharma

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Course Conductor verified 'Pegasystems Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Pegasystems® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The Pegasystems training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Pegasystems 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Pegasystems 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Pega Certified Senior System Architect (PCSSA) 85V1 exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Pegasystems framework. Kickstart your path to becoming an Pegasystems Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Pegasystems 4 Expert

  • Organizations intending to start adopting Pegasystems 4 best practices

  • ITSM team members or managers who require an understanding of the Pegasystems framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Pegasystems best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Pegasystems 4, including the Pegasystems Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Pegasystems’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Pegasystems practices, along with the seven essential practices

  • How to become an Pegasystems 4 Expert by understanding the new certification path, including the streams for Pegasystems Managing Professional (MP) and Pegasystems Strategic Leader (SL)

  • How to incorporate Pegasystems 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Pega Certified Senior System Architect (PCSSA) 85V1 exam

Why should you take this course?

  • The course addresses all the updates that came with Pegasystems 4, including the Pegasystems Service Value System (SVS)

  • Pegasystems 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Pega Certified Senior System Architect (PCSSA) 85V1 exam on the first attempt

  • The Pega Certified Senior System Architect (PCSSA) 85V1 certification also qualifies students to sit the intermediate Pegasystems V3 modules

  • The course was created with input from leading Pegasystems subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Pega Certified Senior System Architect (PCSSA) 85V1 exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Pegasystems 4?

An Introduction to the Pegasystems 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Pegasystems 4 Framework, the evolution of Pegasystems 4 and best practices, and an introduction to the Pegasystems 4 certification structure.

The areas covered include:

Introduction to Pegasystems 4
Pegasystems 4 Evolution
Pegasystems 4 Best Practices
Pegasystems 4 Certification Scheme
Pegasystems v3 and Pegasystems 4
Purpose of the Pegasystems Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Pegasystems. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Pegasystems’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Pegasystems to suit their own circumstances.

Many of Pegasystems 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Pegasystems 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Pegasystems’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Pegasystems 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Pegasystems’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Pegasystems 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Pegasystems 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Pegasystems 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Pegasystems SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Pegasystems Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Pegasystems practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Pegasystems 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Pegasystems 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Pegasystems Practices

Learning Objectives

The 7 Pegasystems practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Pegasystems practices, their importance and their relationship the Pegasystems Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Pega Certified Senior System Architect (PCSSA) 85V1 examination. It will be well worth testing your knowledge on Pegasystems 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Pegasystems Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

Pegasystems PEGAPCSSA85V1덤프는 고객님께서 필요한것이 무엇인지 너무나도 잘 알고 있습니다.만약 PEGAPCSSA85V1시험자료 선택여부에 대하여 망설이게 된다면 여러분은 우선 PEGAPCSSA85V1덤프샘플을 무료로 다운받아 체험해볼 수 있습니다, Pegasystems인증PEGAPCSSA85V1시험은Mahadharma 표Pegasystems인증PEGAPCSSA85V1덤프자료로 시험준비를 하시면 시험패스는 아주 간단하게 할수 있습니다, Pegasystems인증PEGAPCSSA85V1시험덤프의 문제와 답은 모두 우리의 엘리트들이 자신의 지식과 몇 년간의 경험으로 완벽하게 만들어낸 최고의 문제집입니다, Credit-card을 거쳐서 지불하시면 저희측에서 PEGAPCSSA85V1 덤프를 보내드리지 않을시 Credit-card에 환불신청하실수 있습니다.

그건 엄마가 도저히 안 되겠어, 그가, 아니었다, 미쳤어.그 시각, 아직도 빠르PEGAPCSSA85V1최신 업데이트버전 인증덤프게 뛰어대는 심장을 진정시키기 위해 오월은 심호흡을 한 번 크게 하고 있었다, 그걸 알면서도 은홍만 데리고 이 자리를 떠나는 게 옳은 건가 잠시 갈등이 되었다.

눈을 뜨고 싶어지는 욕구가 점점 강렬한데, 그럴수록 눈을 뜰 수 없는 지PEGAPCSSA85V1최신버전 덤프자료경이 되었다, 하마터면 우리 손주 녀석 얼굴도 못 볼 뻔했구나, 어머, 구두가 미끄러졌네, 그녀는 무거운 얼굴을 숨기지 못하고 사무실로 들어갔다.

유 회장이 신문을 탁 접었다, 나가는데요, 아까와는 달리 규리의 표정이 밝지가 않았다,수저와 그릇이 부딪쳐 달그락거리는 소리와 국물을 후루룩 떠먹는 소리마저 불편하게 느껴질 정도로 고요했다, 그, 그게 사실은 정태룡이라는 놈이 환락초를 뒤지다 걸렸습니다.

그렉 특유의 분위기가 강하게 느껴졌다, 최악의 경우엔 영생석 광산을 빼앗길 수도PEGAPCSSA85V1최신버전 덤프자료있고 만약 폐하가 불멸의 힘을 얻는다면 대륙은 영원한 독재에 시달리겠죠, 슬슬 물리기도 하기 시작했고, 이제야 그녀에게 무엇이 고갈되어 있었던 건지 알 것 같았다.

준영의 말은 프러포즈가 아니었다.어떤 제안이오, 박 여사가 불편한 심기HPE2-K45최신버전 덤프문제를 가감없이 드러냈다, 우르르르르, 그녀가 항상 옆에 있어 준다는 사실에 감사하는 에스페라드였지만 오늘은 유독 그 사실이 기적처럼 다가왔다.

이런 일 때문에 대표직에서도 물러난 거니, 완급조절이 필요한 순간, 너 이러다PEGAPCSSA85V1유효한 최신덤프큰일 나, 궁금하면서도 물어볼 수 없는 상황이기에 인화의 마음은 더욱 조여 왔다, 한시라도 빨리 제 일을 마치고 싶었던 사신은 황급히 죄수의 얼굴을 확인했다.

100% 합격보장 가능한 PEGAPCSSA85V1 최신버전 덤프자료 최신덤프공부

확실히 미행한 바에 따르면 두 사람은 꼭 사귀는 것처럼 행동하고 있었다, PEGAPCSSA85V1높은 통과율 시험공부자료그쪽이라면 도와줄 수 있을 것 같아서 도움을 요청했고, 한 번의 거절로는 포기할 수 없어서 매달렸어요, 정자은행이라도.그런것이라도 이용할 수 있을까요?

그냥 보내, 그것을 보며 건훈이 마침내 역정을 내고 말았다, 어째 강인한 엘프PEGAPCSSA85V1최신 시험기출문제들과 다르게 좀 허약한 것 같았다, 그리고 융을 보자마자 달려들었다, 지금은 네놈 몸이 감당할 정도의 약재지만 나중에는 약효가 강한 것들로 먹게 될 것이다.

휴대폰을 유나가 건네자 권 대표의 얼굴이 짜증스레 구겨졌다, 여보세요.목소리만PEGAPCSSA85V1높은 통과율 덤프공부문제들어도 심장 박동이 빨라지는 바람에, 일부러 아무렇지 않은 척 목소리를 가다듬어야 했다, 열한 살 때였나, 나 오늘은 안 마시려고 했는데, 한잔해야겠다.

퍼억, 하는 둔탁한 소리가 들렸다, 원래 계획대로라면AWS-SysOps유효한 공부문제리조트 건설 현장을 모두 둘러보고 세이트 건설의 인수 여부까지 어느 정도 파악이 되었어야 하는 건데, 저혼자만 오픈북 테스트를 봤냐면 당연히 아니죠, 노월PEGAPCSSA85V1최신버전 덤프자료이 때문에 얼결에 방에서 나오긴 했는데, 정신은 여직 방에서 나오지 못했으니 이리 넋을 놓고만 있을 수밖에.

실수 없이 공연을 끝냈다는 개운함이 아니라, 어쩐지 짜증이 났다, 그조차도PEGAPCSSA85V1최신버전 덤프자료까마득한 옛날이네요, 민준이 왠지 긴장한 듯한 얼굴을 하는 바람에 은채는 약간 의아해졌다, 막상 물어보려고 하니 어디서부터 물어봐야 좋을지 알 수 없었다.

카라멜 마끼아또를 들고 오던 점원까지 놀라서 음료를 내려놓고 부리나케 달아났다, 이것은 너PEGAPCSSA85V1시험대비 인증덤프무나 유명한 서책이 아니더냐, 언론에 보도가 되면 검찰 전체가 발칵 뒤집힐 일이었다, 왠지 의미심장한 표정을 지어 보이며 말을 거는 상대방의 모습에 금호 또한 표정을 굳히며 되물었다.

준희가 재촉하자 이준이 곱게 눈매를 접으며 눈웃음을 흘렸다, 첫 만남부PEGAPCSSA85V1합격보장 가능 시험덤프터 죽을 예정이었던 윤희를, 그런데 모습이 전혀 달랐다, 여인으로는 더 이상 세자에게 다가갈 수 없게 되었지만, 그래도 끝까지 살아남을 것이다.

내가 너를 내 곁에 둬도 되는지, 반면 아침에 마주치자마자 그렇게 물어오는 하경의PEGAPCSSA85V1덤프샘플문제얼굴은 오늘따라 더 반짝였다, 스머프 씨는 의사잖아, 정우도 저와 비슷합니다, 신혜리도 자기가 지금 자기 손으로 무덤파고 있다는 걸 자각 못하고 있으니 말이야.

PEGAPCSSA85V1 덤프: Pega Certified Senior System Architect (PCSSA) 85V1 & PEGAPCSSA85V1 VCE파일

여기서 간단하게 와인을 마시기도 하나 보다.여기가 조용하게 술 마시며 얘기하기 좋PEGAPCSSA85V1시험패스 인증덤프자료아, 네 마음 솔직하게, 덕분에 밤잠을 설쳐야 했지만 일단 부딪히고 보자 싶어 마음을 다 잡고 약속 장소에서 그를 기다렸다, 상욱도 그걸 느낀 듯 어색하게 말했다.

마치, 허락을 받는 것처럼.

Pega Certified Senior System Architect (PCSSA) 85V1 Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Pegasystems guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Pegasystems service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Pegasystems practices

  • The 7 essential Pegasystems practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Pegasystems 4?

Pegasystems 4 is the latest iteration of Pegasystems, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Pegasystems certification path look like?

Students start with 'Pegasystems Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Pegasystems Managing Professional' or 'Pegasystems Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Pegasystems Master'.

How much is an Pegasystems certification worth?

According to Payscale, certified Pegasystems practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Pegasystems work?

Pegasystems provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Pegasystems benefit businesses?

Pegasystems 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Pegasystems 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Pegasystems 4?

There were three major changes with the release of Pegasystems 4. Firstly, it is more industry and community-driven, with Pegasystems practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Pegasystems 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Pegasystems 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Pegasystems?

Pegasystems 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Pegasystems® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the PEGAPCSSA85V1 Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Pegasystems courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This PEGAPCSSA85V1 course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

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At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

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Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

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As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.