PEGAPCDC85V1최고품질덤프문제 - PEGAPCDC85V1최신기출문제, PEGAPCDC85V1시험대비덤프최신버전 - Mahadharma

 20% off with code: WFH-2020

 FREE exam voucher & resit!

Course Conductor verified 'Pegasystems Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Pegasystems® 4 Foundation
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  Student Review

  Wasn't sure if I should do in-class or self paced. The Pegasystems training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Pegasystems 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Pegasystems 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Pega Certified Decisioning Consultant (PCDC) 85V1 exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Pegasystems framework. Kickstart your path to becoming an Pegasystems Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Pegasystems 4 Expert

  • Organizations intending to start adopting Pegasystems 4 best practices

  • ITSM team members or managers who require an understanding of the Pegasystems framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Pegasystems best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Pegasystems 4, including the Pegasystems Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Pegasystems’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Pegasystems practices, along with the seven essential practices

  • How to become an Pegasystems 4 Expert by understanding the new certification path, including the streams for Pegasystems Managing Professional (MP) and Pegasystems Strategic Leader (SL)

  • How to incorporate Pegasystems 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Pega Certified Decisioning Consultant (PCDC) 85V1 exam

Why should you take this course?

  • The course addresses all the updates that came with Pegasystems 4, including the Pegasystems Service Value System (SVS)

  • Pegasystems 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Pega Certified Decisioning Consultant (PCDC) 85V1 exam on the first attempt

  • The Pega Certified Decisioning Consultant (PCDC) 85V1 certification also qualifies students to sit the intermediate Pegasystems V3 modules

  • The course was created with input from leading Pegasystems subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Pega Certified Decisioning Consultant (PCDC) 85V1 exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Pegasystems 4?

An Introduction to the Pegasystems 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Pegasystems 4 Framework, the evolution of Pegasystems 4 and best practices, and an introduction to the Pegasystems 4 certification structure.

The areas covered include:

Introduction to Pegasystems 4
Pegasystems 4 Evolution
Pegasystems 4 Best Practices
Pegasystems 4 Certification Scheme
Pegasystems v3 and Pegasystems 4
Purpose of the Pegasystems Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Pegasystems. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Pegasystems’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Pegasystems to suit their own circumstances.

Many of Pegasystems 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Pegasystems 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Pegasystems’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Pegasystems 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Pegasystems’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Pegasystems 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Pegasystems 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Pegasystems 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Pegasystems SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Pegasystems Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Pegasystems practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Pegasystems 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Pegasystems 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Pegasystems Practices

Learning Objectives

The 7 Pegasystems practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Pegasystems practices, their importance and their relationship the Pegasystems Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Pega Certified Decisioning Consultant (PCDC) 85V1 examination. It will be well worth testing your knowledge on Pegasystems 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Pegasystems Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

하지만 저희는 수시로 Pegasystems PEGAPCDC85V1시험문제 변경을 체크하여 Pega Certified Decisioning Consultant (PCDC) 85V1덤프를 가장 최신버전으로 업데이트하도록 최선을 다하고 있습니다, Mahadharma PEGAPCDC85V1 최신 기출문제제품은 고객님의 IT자격증 취득의 앞길을 훤히 비추어드립니다, Pegasystems PEGAPCDC85V1 최고품질 덤프문제 적중율 높은 인증시험 대비자료 강추, Pegasystems PEGAPCDC85V1 최고품질 덤프문제 그리고 우리는 온라인무료 서비스도 제공되어 제일 빠른 시간에 소통 상담이 가능합니다, Pegasystems인증 PEGAPCDC85V1덤프는 최신 시험문제 출제방향에 대비하여 제작된 예상문제와 기출문제의 모음자료입니다, Pegasystems PEGAPCDC85V1 최고품질 덤프문제 왜냐면 우리의 전문가들은 매일 최신버전을 갱신하고 있기 때문입니다.

우성의 물음에 지욱은 고갤 한번 저어냈다, 아, 이러면 또 잠이 잘 안 오는데, 너희를PEGAPCDC85V1최고품질 덤프문제이렇게 돌봐주는 사람들은 우리뿐이야, 어제 이진이라는 신임 포두(자그마치 황제가 임명한 녀석이다!의 환영식을 한다며 관내에서 키우는 암탉과 염소, 돼지를 몽땅 잡았기 때문이었다.

네, 장을 보러요, 저, 저 용병년이, 감히 아버지와 나를 소, 손찌검했다고, 하지만 항상 어PEGAPCDC85V1퍼펙트 덤프 최신 데모문제두컴컴한 쪽방에 갇혀 멀뚱히 태양을 올려다보곤 했었다, 왜 제게 전부 말하신 겁니까, 앞으로 밥줄 필요 없어, 그 모습을 본 하덴트는 황당함에 입을 벌렸다.대체 어느 나라의 기사란 말인가?

내가 할게, 도경은 믿기지가 않았다, 열은 자신을 중독시킨 검1Z0-1063-20시험대비 덤프 최신버전은 피를 몸에서 뽑아냈다, 같이 있으면 기분이 좋아져요, 자신을 감싼 비단 이불 속으로 깊게 파고든다, 설명이 더 필요합니까.

앞으로도 이것저것 선택해 나가야 할 것들이 태산이었다, 어느 새 한층 더PEGAPCDC85V1최고품질 덤프문제굵어진 빗방울이 몸을 적시는 것도 아랑곳하지 않고, 이미 물웅덩이가 생기기 시작한 골목을 달렸다, 대표님이 최고세요!마트에서 딱 한 번 보았던 표정.

제형은 현에게 태자의 계획을 말했다, ㅡ아직요.잘됐네, 젖은 머리칼에선PEGAPCDC85V1최고품질 덤프문제여전히 물방울이 뚝, 뚝, 떨어지고 있었다, 셀비 후작가의 무남독녀 외동딸, 엘렌은 이 지역에서 세 손가락 안에 꼽힐 정도로 아름다운 미인이었다.

동행하게 되면 요청하신 정보도 빠르게 확인하실 있을 테니까요, 사실 목욕과 머리빗기가 귀PEGAPCDC85V1최신 덤프문제보기찮은 건 하루 이틀 일이 아니었지만, 가난해서 더럽다는 낙인까지 받고 싶지 않아 일단 부정했다, 계피향 롤링 타바코를 피우는 디아르 주변으로 뿌연 연기만이 흐리게 퍼져 있었다.

최근 인기시험 PEGAPCDC85V1 최고품질 덤프문제 덤프데모 다운로드

난 놀이기구 전반을 타본 적이 없었다, 희원은 한국’ 이야기가 나오며 자신을 일컫는 이야기가 나오자 입을 멍하니 벌렸다, Mahadharma의Pegasystems인증 PEGAPCDC85V1덤프가 있으면 힘든Pegasystems인증 PEGAPCDC85V1시험이 쉬어져서 자격증을 제일 빠른 시간내에 취득할수 있습니다.제일 어려운 시험을 제일 간단한 방법으로 패스하는 방법은Mahadharma의Pegasystems인증 PEGAPCDC85V1덤프로 시험준비 공부를 하는것입니다.

이렇게 칼라일을 직접 보기 전까지는 망설여졌던 게 사실이다, 선주는 바짝PMI-PBA인기자격증 시험 덤프자료긴장한 상태로 원진을 보았다, 휘장 너머의 그자가 입을 열었다.꼴에 천룡성 놈이라고 반항이 꽤나 거세군그래, 하, 하던 거 마, 마저 하세요!

애지는 어색한 듯 머리카락을 매만지며 생수를 들이켰다, 파티장에서 재회했PEGAPCDC85V1인기자격증 인증시험덤프고, 객실로 들이닥치자마자 입 다물라고 눈빛으로 협박한 건 백준희였다, 그러다 슬그머니 수하들 쪽으로 가서 절대 잃어선 안 될 것부터 챙긴 그가.

이번에 태어난 물총새 아이들은 모두 여덟, 여덟이나 되는 아이들이 있을 곳이면 동굴을 꽤 크게 파야 할 것이다, 그의 집안과 유영 자신의 과거 따위 다 잊고 지금 이 감정에 충실하고 싶을 만큼, 도저히 피울음을 멈출 수가 없었다.

홍황은 이파의 목덜미에 파묻기라도 하듯 바짝 얼굴을 내렸다, 수화기 너머로 아무 소C-S4CFI-2102최신 기출문제리도 들리지 않지만, 도경 역시 더는 이 문제에 대해 회피하고 싶지 않았다, 굳이 힘을 개방하실 필요는 없습니다, 게다가 지키는 사람은 한 명보다는 두 명이 나았다.

뻔뻔스럽기도 하구나, 지금이라도 바꾸고 싶으면 말해, 가파르게 호흡을 잇는 가슴이 그의 시선에 더욱 바쁘게 오르내렸다, 수지의 일기 경축, 그뿐인가, 재력과 능력 면에서도 이미 승부는 가려졌다, 뭐, 뭘 원하시는데요?

이 무더운 한여름에 마마께서는 왜 두꺼운 솜이불을 끌어안고 주무시고 계시단PEGAPCDC85V1퍼펙트 최신버전 자료말인가, 투명한 물속 깊이 헤엄쳐 들어갔다, 비서가 절대 들이대서는 안 된다는 얘기였다, 정말 모릅니다, 선거 자금 건 역시 당분간 노터치 할게요.

주인님이 뭘 모르네, 원우가 팔베개를 하며 그녀를 가슴으로 끌어당겼다.아버님PEGAPCDC85V1최고품질 덤프문제은 어떤 분이셨어, 붉은빛이 달빛을 받아 반짝였다, 이번에는 상상도 아니고 실제로 벌어질 일이다, 뭐라고 대답하면 좋을까, 그리고 드러난 커다란 공동.


당신에게 짐이 되고 싶지 않아요, 이윽고, 그의 입에PEGAPCDC85V1최고품질 덤프문제서 예상치 못한 말이 튀어나왔다, 손잡고 자는 걸로는 부족한 것 같아, 거의 다 됐으니까 저리 가 있어.

Pega Certified Decisioning Consultant (PCDC) 85V1 Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Pegasystems guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Pegasystems service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Pegasystems practices

  • The 7 essential Pegasystems practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Pegasystems 4?

Pegasystems 4 is the latest iteration of Pegasystems, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Pegasystems certification path look like?

Students start with 'Pegasystems Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Pegasystems Managing Professional' or 'Pegasystems Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Pegasystems Master'.

How much is an Pegasystems certification worth?

According to Payscale, certified Pegasystems practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Pegasystems work?

Pegasystems provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Pegasystems benefit businesses?

Pegasystems 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Pegasystems 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Pegasystems 4?

There were three major changes with the release of Pegasystems 4. Firstly, it is more industry and community-driven, with Pegasystems practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Pegasystems 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Pegasystems 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Pegasystems?

Pegasystems 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Pegasystems® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the PEGAPCDC85V1 Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Pegasystems courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This PEGAPCDC85V1 course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

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At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

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Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.