MS-101최신버전덤프자료, MS-101최고품질인증시험대비자료 & MS-101인기덤프자료 - Mahadharma

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Microsoft® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The Microsoft training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Microsoft 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Microsoft 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Microsoft 365 Mobility and Security exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Microsoft framework. Kickstart your path to becoming an Microsoft Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Microsoft 4 Expert

  • Organizations intending to start adopting Microsoft 4 best practices

  • ITSM team members or managers who require an understanding of the Microsoft framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Microsoft best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Microsoft 4, including the Microsoft Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Microsoft’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Microsoft practices, along with the seven essential practices

  • How to become an Microsoft 4 Expert by understanding the new certification path, including the streams for Microsoft Managing Professional (MP) and Microsoft Strategic Leader (SL)

  • How to incorporate Microsoft 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Microsoft 365 Mobility and Security exam

Why should you take this course?

  • The course addresses all the updates that came with Microsoft 4, including the Microsoft Service Value System (SVS)

  • Microsoft 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Microsoft 365 Mobility and Security exam on the first attempt

  • The Microsoft 365 Mobility and Security certification also qualifies students to sit the intermediate Microsoft V3 modules

  • The course was created with input from leading Microsoft subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Microsoft 365 Mobility and Security exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Microsoft 4?

An Introduction to the Microsoft 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Microsoft 4 Framework, the evolution of Microsoft 4 and best practices, and an introduction to the Microsoft 4 certification structure.

The areas covered include:

Introduction to Microsoft 4
Microsoft 4 Evolution
Microsoft 4 Best Practices
Microsoft 4 Certification Scheme
Microsoft v3 and Microsoft 4
Purpose of the Microsoft Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Microsoft. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Microsoft’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Microsoft to suit their own circumstances.

Many of Microsoft 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Microsoft 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Microsoft’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Microsoft 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Microsoft’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Microsoft 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Microsoft 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Microsoft 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Microsoft SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Microsoft Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Microsoft practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Microsoft 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Microsoft 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Microsoft Practices

Learning Objectives

The 7 Microsoft practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Microsoft practices, their importance and their relationship the Microsoft Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Microsoft 365 Mobility and Security examination. It will be well worth testing your knowledge on Microsoft 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Microsoft Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

Mahadharma의 Microsoft인증 MS-101덤프를 선택하시면 고객님께서 원하시는 시험점수를 받아 자격증을 쉽게 취득할수 있습니다, Microsoft인증 MS-101덤프로 자격증취득에 가까워지고 나아가서는 IT업계에서 인정을 받는 열쇠를 소유한것과 같다고 할수 있습니다, 아니 거이 같습니다, 몇개월을 거쳐 시험준비공부를 해야만 패스가능한 시험을Mahadharma의 Microsoft인증 MS-101덤프는 며칠간에도 같은 시험패스 결과를 안겨드릴수 있습니다, MS-101덤프는 시험문제의 모든 범위가 포함되어 있어 시험적중율이 거의 100%에 달합니다, 그리고 이미 많은 분들이 구매하셨고Microsoft MS-101시험에서 패스하여 검증된 자료임을 확신 합니다.

이윽고, 거대한 돌림판이 돌아간다, 그게 무슨 말씀이십니까, 사회자의 말은 지금 그3V0-22.21최고품질 인증시험 대비자료에게 들리지도 않았다, 밥 굶는 사람은 없어도 밥 굶을 거 같은 늑대는 있어서, 설마 후배랍시고 감싸는 거야?지연은 들리지 않게 한숨을 내쉬며 아랫입술을 꽉 깨물었다.

거칠게 앞으로 끌며, 차민규는 직원과 시선을 마주했다, 사람은 무척 마음에 드는데, 1V0-41.20최신버전 시험자료집안이 많이 심란하더라고요, 태성이 부른 제 이름이 강렬한 벼락처럼 뇌리에 내리꽂히고는 메아리처럼 맴돈다, 이제는 이렇게 저에게 잘 해주고 완전 다정한 그런 분인데.

산이 녀석, 여유롭다 못해 권태로운 몸짓에 경계를 피우던 것도 잠시MS-101최신버전 덤프자료물총새들은 해울의 말에 모두의 시선이 쏠렸다, 내 오빠 할래요, 그럼 놀란 표정 좀 지어봐, 이놈이 진짜 뭔가 있는 건가, 희생이라니.

거기다 남은 음식 재료는 덤, 그 책을 찾으려는 이유가 무엇이냐, 가능하면 먼MS-101최신버전 덤프자료저 도착하고 싶었지만, 시간이 촉박해서 바로 다음 편을 탈 수밖에 없었다, 몇 번의 통화음이 울리자 은수가 전화를 받았다, 허면 왜 절 외면하시는 것입니까?

홍조가 오른 두 볼을 감싸며 꺅꺅거리는 마리를 보며 유리엘라는 충격에 입이MS-101최신버전 덤프자료벌어졌다, 더 깊게 진행되기를 원했지만 얼마 지나지 않아 그의 입술이 그녀에게서 멀어졌다, 그러거나 말거나 태은의 시선은 은설에게만 향해 있었다.

장국원은 하고 싶은 말만 내뱉고서, 예다은을 남기고 홀로 방 안에 들어갔다, 2V0-21.20합격보장 가능 시험벌써 흑표보다 더 센 자에게 쫓기기 시작한 건가, 역시 수염이었어.환관 중에 털이 나는 사람은 드물었고, 난다고 해도 보드라운 솜털이 일반적이었다.

MS-101 최신버전 덤프자료 최신버전 공부자료

덜컹임도 없이 부드럽게 움직였다 세현씨 무슨 일 있었어요, 융과 초고 사이에MS-101최신버전 덤프자료다시 바람이 불었다, 지금 이 주위를 둘러싸고 있는 수많은 기사들 앞에서, 아니, 그건 진짜 글쎄다, 끼어들지 않는 것을 조건으로 옆에서 지켜볼 것을.

하연에게서 떨어지지 않는 시선을 겨우 떼어낸 태성이 다시 회의를 이어가기 시작했다, MS-101최신버전 인기 덤프자료내 이상형, 이미 내 머리는 이들을 상대하느라고 지끈지끈 아파왔다, 집권당 당대표의 딸, 나한테 말해 준 건 고맙지만, 아버지한테는 아무래도 비밀로 하는 게.

멀뚱멀뚱 서 있던 희원은 인사를 어떻게 건네야 할까 생각하다가, 손을 내밀었다, MS-101최신버전 덤프자료이레나와 미라벨은 황궁에서 아침 식사만 끝낸 후 다시 블레이즈 저택으로 돌아왔다, 네가 자꾸 쏘다니니까 적당히 내버려 둔 건데 이번에 전부 정리할 모양이야.

이거 끝나면 너 좋아하는 가수 나와, 쿤은 마치 이레나가 그럴 줄 알았다는 것MS-101최신버전 덤프자료처럼 미련 없이 몸을 돌렸다, 상황이 이렇게 되면, 이 안에서 자신이 사라졌다는 것을 눈치 챌 수 있는 사람은 단 한 명뿐이었다, 당사자인 내가 허락한다고.

Mahadharma시험문제와 답이야 말로 퍼펙트한 자료이죠, 사실 먼저 들어MS-101인증시험가 있으려고 했었다, 그 웃음은 못 믿겠다는 뜻이지, 묵호가 얼른 고개를 돌리자, 몸매가 드러나는 고혹적인 드레스를 입은 오월의 모습이 눈에 들어왔다.

나중에 오시죠, 예안은 해란에겐 더 이상 시선을 주지 않은 채 그대로 다화정MS-101시험내용을 내려갔다, 성태의 본 모습을 보는 게, 은수는 화초 뒤에 서서 텅 빈 자리만 멍하니 바라봤다, 고무줄도 짱짱하고, 재이는 단호하게 교통정리를 했다.

원진 씨도 그 토끼 같아요, 상식으로 이해 안 될 짓을 하면서 좋아하면 그게변태지, 주방에서 불이라도 났어, 음메~~~하여튼 실없이 웃겨 진짜, 주원은 떨떠름한 표정으로 그걸 받아들었다, 대충 봐도 사은품으로는 보이지 않았다.

우진과 상인회가 전한 정보가 워낙 중요하다 보니 은근슬쩍 묻혀서 넘어가게 되긴Professional-Cloud-Architect인기덤프자료했지만, 이후로도 우진의 무공에 대해선 논란의 여지가 많으리라, 게다가 딱히 마음에 있는 영애가 있는 것도 아니었다, 밀려드는 야릇함에 은수는 질끈 눈을 감았다.

그렇다고 경계하는 것까지 그만두진MS-101최신 업데이트 공부자료않은 것 같지만 말이다, 이럴 줄 알았으면 출국금지라도 시켜 놓는 건데!

시험준비에 가장 좋은 MS-101 최신버전 덤프자료 덤프공부자료

Microsoft 365 Mobility and Security Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Microsoft guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Microsoft service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Microsoft practices

  • The 7 essential Microsoft practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Microsoft 4?

Microsoft 4 is the latest iteration of Microsoft, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Microsoft certification path look like?

Students start with 'Microsoft Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Microsoft Managing Professional' or 'Microsoft Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Microsoft Master'.

How much is an Microsoft certification worth?

According to Payscale, certified Microsoft practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Microsoft work?

Microsoft provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Microsoft benefit businesses?

Microsoft 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Microsoft 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Microsoft 4?

There were three major changes with the release of Microsoft 4. Firstly, it is more industry and community-driven, with Microsoft practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Microsoft 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Microsoft 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Microsoft?

Microsoft 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Microsoft® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the MS-101 Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Microsoft courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.