ITSM20FB참고자료, ITSM20FB최고품질인증시험자료 & ITSM20FB최신기출문제 - Mahadharma

 20% off with code: WFH-2020

 FREE exam voucher & resit!

Course Conductor verified 'EXIN Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

EXIN® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The EXIN training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your EXIN 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', EXIN 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the IT Service Management Foundation Bridge based on ISO/IEC 20000 exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the EXIN framework. Kickstart your path to becoming an EXIN Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified EXIN 4 Expert

  • Organizations intending to start adopting EXIN 4 best practices

  • ITSM team members or managers who require an understanding of the EXIN framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the EXIN best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of EXIN 4, including the EXIN Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How EXIN’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 EXIN practices, along with the seven essential practices

  • How to become an EXIN 4 Expert by understanding the new certification path, including the streams for EXIN Managing Professional (MP) and EXIN Strategic Leader (SL)

  • How to incorporate EXIN 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official IT Service Management Foundation Bridge based on ISO/IEC 20000 exam

Why should you take this course?

  • The course addresses all the updates that came with EXIN 4, including the EXIN Service Value System (SVS)

  • EXIN 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the IT Service Management Foundation Bridge based on ISO/IEC 20000 exam on the first attempt

  • The IT Service Management Foundation Bridge based on ISO/IEC 20000 certification also qualifies students to sit the intermediate EXIN V3 modules

  • The course was created with input from leading EXIN subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the IT Service Management Foundation Bridge based on ISO/IEC 20000 exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in EXIN 4?

An Introduction to the EXIN 4 Framework

Learning Objectives

This introductory module gives a complete overview of the EXIN 4 Framework, the evolution of EXIN 4 and best practices, and an introduction to the EXIN 4 certification structure.

The areas covered include:

Introduction to EXIN 4
EXIN 4 Evolution
EXIN 4 Best Practices
EXIN 4 Certification Scheme
EXIN v3 and EXIN 4
Purpose of the EXIN Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of EXIN. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

EXIN’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt EXIN to suit their own circumstances.

Many of EXIN 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate EXIN 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, EXIN’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The EXIN 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to EXIN’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by EXIN 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the EXIN 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The EXIN 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The EXIN SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The EXIN Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by EXIN practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 EXIN 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 EXIN 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 EXIN Practices

Learning Objectives

The 7 EXIN practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 EXIN practices, their importance and their relationship the EXIN Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official IT Service Management Foundation Bridge based on ISO/IEC 20000 examination. It will be well worth testing your knowledge on EXIN 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the EXIN Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

Mahadharma의 EXIN ITSM20FB 덤프로 시험을 준비하면EXIN ITSM20FB시험패스를 예약한것과 같습니다, ITSM20FB시험은 IT인증시험중 아주 인기있는 시험입니다, ITSM20FB시험은 영어로 출제되는 만큼 시험난이도가 많이 높습니다.하지만 ITSM20FB인증덤프만 있다면 아무리 어려운 시험도 쉬워집니다, Mahadharma에서는 최신 ITSM20FB인증시험 덤프를 저렴한 가격에 지원해드리고 있습니다, Mahadharma는EXIN인증ITSM20FB시험패스로 꿈을 이루어주는 사이트입니다, 하지만 문제는EXIN ITSM20FB시험패스하기가 너무 힘듭니다.

제가 그쪽 사정을 알아야 할 이유는 없습니다, 잠시나마 그녀의 마음을 편안하게DES-3611최신 기출문제만들어주는 느낌이었다, 그것이 그들의 숨겨진 실체였다, 오랜만의 외출에 지친 이레나가 자연스럽게 칼라일의 넓은 어깨에 머리를 기대며 나른한 목소리로 입을 열었다.

그런 리움 덕분에 기분이 좋아졌는지, 그녀는 이내 시원시원한 주문을 꺼내놓ITSM20FB참고자료았다, 너 임이혜 아니냐, 임수미는 만우를 대접하기 위해 입을 열었지만 만우가 먼저 손을 딱하고 내밀면서 입을 열었다, 연락 안 하고 온 건 미안.

자신을 소개하는 수문 위사를 가볍게 밀치며 안으로 들어선 그가 너털웃음을 터트리며 손을ITSM20FB참고자료들어 올렸다, 그러자 순간 정재의 표정이 굳었다, 일행이 있으시네요, 해란의 그림이 없으면 인간 세계를 벗어날 수 없는 자와, 해란의 그림이 없으면 소멸할 수도 있는 자.

이윽고, 비비안이 아이들의 손을 잡고 돌아서려던 그때였다, 왜냐하면 나는, 그가ITSM20FB시험정보손에 있는 무언가를 호련 앞으로 내밀었다, 그제야 애지도 핏 웃으며 의자를 끌어다 다율의 곁에 앉았다, 휴대 전화 화면에는 송예린’이라는 이름이 떠 있었다.

상미는 그런 기준의 손을 거칠게 놓으며 손에 들려있던 핸드백을 바닥에 내동댕이쳤ITSM20FB최고덤프샘플다, 하지만 그 가식적인 웃음이 윤하를 더욱 분노케 만들었다, 사람을 찾고 있는데, 어쩌면 황제가 알지도 몰라서 말이야, 그래서 계속 선을 보는 이유가 뭡니까?

을지호 씨도 보호할 테니 안심하세요, 홍황은 자신의 모습에 불안해하며 눈물짓는 신ITSM20FB시험기출문제부를 기껏 떨어뜨린 보람도 없이 낚아채듯 품에 집어넣고 말았다, 원래 술을 많이 안 마시는 지연이지만, 흥겨운 분위기를 깨지 않고 그대로 세 잔 모두 비워버렸다.

최신 ITSM20FB 참고자료 인기 덤프자료

처음 느껴보는 아찔한 감각들의 무차별 공격에 준희의 몸이 파들파들 떨렸다,남자의 이 사이로 지네가 기어 나와 눈동자로 다시 들어갔다.그러는 네놈이야말로 누구냐, 이렇게 반질거리는 목재로 반듯하게 모양을 잡아 만든 침상은.

오히려 자신과 동년배임에도 불구하고 이 같은 기운을 뿜어 대는 상대에게PSE-PrismaCloud시험패스 인증덤프공부관심이 가기 시작했다, 꼼짝없이 함께 자리하게 된 평사원은 가시방석에 앉은 듯 불편함을 느끼며 식사를 시작했다, 지구에서 항상 해먹던 라면을.

그는 마치 뭔가 할 말이 있는 사람처럼 지연에게서 시선을 떼지H35-210-ENU인증덤프 샘플체험못했다, 잠을 설친 날에는 입맛이 없다, 재연은 숨을 깊게 뱉었다, 이러는 법이 어딨어요, 그래서 흔들리시게요, 저기, 죄송.

아니면 됐어, 내가 숨을 테니까 신부님이 찾아, 나는 너 아니면 안 되겠ITSM20FB최신 업데이트 인증공부자료어서, 제발 나 좀 봐달라고 부탁하러 온 거야, 보고 싶었어, 주원아, 사람이 죽을 때가 되면 바뀐다던데, 골프를 같이 치는 멤버는 매번 다릅니다.

시안 대표가 문 검사님 아버지잖아요, 하경은 귀찮다는 듯 대꾸했다, 네가 없으면ITSM20FB덤프준희가 범인이 아니라는 것을 못 밝힌다니, 조금 더 지켜보자는 말만 하시네요, 구두 아래로 악마의 날개가 나오려 꿈틀거리는 느낌이 들자 하경은 발꿈치에 힘을 실었다.

아, 그 얘기 하려고 오신 거구나, 쟤가 넘어온다는 건 그만큼2V0-61.19최고품질 인증시험자료마음에도 없는 네 연기력이 빛을 발했다는 거 아니겠어, 와아~ 대표님, 다희는 이날, 나은과 도운에게 참고인 조사를 위한소환장을 보냈다, 그 모습을 옆에서 부들부들 떨며 지켜보던 베ITSM20FB참고자료로니카는 입술을 꾹 깨물며 감정을 속으로 삼키고는 아까 전보다 훨씬 평온해진 목소리를 냈다.제 말이 불쾌하셨다면 사과드리죠.

서재훈과 통화하는 게 그렇게 기분 좋은가, 앰뷸런스 차와 경찰차가 연ITSM20FB참고자료달아 도착하는 것을 본 다희는 비로소 안도할 수 있었다, 그런데도 전면이 통유리로 되어 있는 창가에서 들어오는 빛이 내부를 은은하게 밝혔다.

기다리게 해서 미안하다는 듯, 승헌이 다정한 손길로 다희의 머리를 쓰다듬었다, ITSM20FB참고자료모두 무기를 거둬라, 하지만 그 친구 역시 혈기방의 등쌀에 견디지 못하고 떠나는 바람에 갈 곳이 없는 상황이었다, 그래서 또 이렇게 어리석은 약속을 내뱉어버렸다.

100% 유효한 ITSM20FB 참고자료 최신덤프

카시스 역시 무례를 나무라지 않았다, 몹시 궁금하다는 얼굴로 눈을 크게ITSM20FB참고자료떴던 다현이 설마, 하는 얼굴로 승헌을 바라보았다, 팀장님이 좋은 사람이라는 것은 알고 있어요, 당연한 거였다, 이 자식 뭐든 자기 마음대로야.

IT Service Management Foundation Bridge based on ISO/IEC 20000 Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the EXIN guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the EXIN service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 EXIN practices

  • The 7 essential EXIN practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is EXIN 4?

EXIN 4 is the latest iteration of EXIN, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the EXIN certification path look like?

Students start with 'EXIN Foundation'. Passing the Foundation exam then enables them to choose modules in the 'EXIN Managing Professional' or 'EXIN Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'EXIN Master'.

How much is an EXIN certification worth?

According to Payscale, certified EXIN practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does EXIN work?

EXIN provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can EXIN benefit businesses?

EXIN 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

EXIN 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with EXIN 4?

There were three major changes with the release of EXIN 4. Firstly, it is more industry and community-driven, with EXIN practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, EXIN 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including EXIN 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement EXIN?

EXIN 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

EXIN® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITSM20FB Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their EXIN courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This ITSM20FB course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

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At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

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Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.