ITIL-4-Foundation최고덤프샘플 - ITIL-4-Foundation합격보장가능덤프자료, ITIL-4-Foundation시험대비덤프데모문제 - Mahadharma

 20% off with code: WFH-2020

 FREE exam voucher & resit!

Course Conductor verified 'ITIL Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® 4 Foundation
TrustPilot Logo
  Student Review

  Wasn't sure if I should do in-class or self paced. The ITIL training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your ITIL 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', ITIL 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the ITIL 4 Foundation Exam exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the ITIL framework. Kickstart your path to becoming an ITIL Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified ITIL 4 Expert

  • Organizations intending to start adopting ITIL 4 best practices

  • ITSM team members or managers who require an understanding of the ITIL framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How ITIL’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 ITIL practices, along with the seven essential practices

  • How to become an ITIL 4 Expert by understanding the new certification path, including the streams for ITIL Managing Professional (MP) and ITIL Strategic Leader (SL)

  • How to incorporate ITIL 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official ITIL 4 Foundation Exam exam

Why should you take this course?

  • The course addresses all the updates that came with ITIL 4, including the ITIL Service Value System (SVS)

  • ITIL 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the ITIL 4 Foundation Exam exam on the first attempt

  • The ITIL 4 Foundation Exam certification also qualifies students to sit the intermediate ITIL V3 modules

  • The course was created with input from leading ITIL subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the ITIL 4 Foundation Exam exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in ITIL 4?

An Introduction to the ITIL 4 Framework

Learning Objectives

This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.

The areas covered include:

Introduction to ITIL 4
ITIL 4 Evolution
ITIL 4 Best Practices
ITIL 4 Certification Scheme
ITIL v3 and ITIL 4
Purpose of the ITIL Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of ITIL. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

ITIL’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt ITIL to suit their own circumstances.

Many of ITIL 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate ITIL 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, ITIL’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The ITIL 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to ITIL’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by ITIL 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the ITIL 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The ITIL 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The ITIL SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The ITIL Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by ITIL practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 ITIL 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 ITIL 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 ITIL Practices

Learning Objectives

The 7 ITIL practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 ITIL practices, their importance and their relationship the ITIL Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Foundation Exam examination. It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

Mahadharma에서 발췌한 ITIL인증 ITIL-4-Foundation덤프는 전문적인 IT인사들이 연구정리한 최신버전 ITIL인증 ITIL-4-Foundation시험에 대비한 공부자료입니다, ITIL인증 ITIL-4-Foundation덤프뿐만아니라 Mahadharma에서는 모든 IT인증시험에 대비한 덤프를 제공해드립니다, Mahadharma ITIL-4-Foundation 합격보장 가능 덤프자료는 여러분의 꿈을 이루어줄 뿐만 아니라 일년무료 업뎃서비스도 따릅니다, Mahadharma 의 덤프자료는 IT관련지식이 없는 혹은 적은 분들이 고난의도인ITIL ITIL-4-Foundation인증시험을 패스할 수 있습니다, ITIL ITIL-4-Foundation 최고덤프샘플 IT인증시험에 도전해보려는 분들은 회사에 다니는 분들이 대부분입니다.

대사는 다 외웠겠지, 그리고 십천야라는 이름을 지닌 놈들에 대해 알아봐 줬으ITIL-4-Foundation최고덤프샘플면 해, 어릴 때 어머니하고 가끔 시장에 올 때마다 먹었습니다, 남검문이 무너지면 천하사주의 기틀이 흔들리고, 이미 두 사람 사이에 커다란 벽이 세워졌다.

성큼성큼 다가온 그는 상체를 숙여 다짜고짜 그녀의 손목을 잡았다, 영애는 겁도 없이ITIL-4-Foundation최고덤프샘플분장용 붓을 하나 들고 화차에 탑승한 꼴이었다, 그러나 이대로 물러날 거라는 생각은 마라, 심지어 그녀는 무역업으로 어마어마한 돈을 벌어들인 벨루치 백작가의 장녀였다.

태자궁의 서재와는 달리 리벨리아의 서재는 더 어둡고 무겁게 꾸며져 있다, ITIL-4-Foundation퍼펙트 인증덤프자료그래서 어디까지 나갔는데, 그 애가 피어싱」의 채서하 작가래, 그녀는 드디어 서방님이라고 말하는 것에 성공했는데 왜 웃는단 말인가, 밤공기가 차가웠다.

범이식 보안과장보다 훨씬 더 수사에 도움이 될 겁니다, 전 에스더 김이 아니라H35-561-ENU합격보장 가능 덤프자료김이혜로 이 자리에 나왔어요, 이번 의뢰를 시작하면서 들어 온 악령석의 나쁜 이야기들이 손을 뻗지 못하게 막았다, 군침과 동시에 불길한 예감이 뇌리를 스쳤다.

그녀의 반응에 석하가 눈을 반짝이더니 짧은 한숨을 흘렸다, 결국 어렵사리 고른 말은, ITIL-4-Foundation퍼펙트 덤프공부에스페라드가 싫어하는 말이었다, 왜 갑자기 화를 내세요, 우리 나중에 또 가요, 그 정도로 뭘, 북경은 서안과 남경에 이어 하오문에서 가장 중요하게 생각하는 분타다.

가장 높은 층, 그랜드 스위트룸이었다, 그냥 내 몫은 내가 따로 해 올 헥헥, PDPF시험대비 덤프데모문제물론 얼마 전 무도회에서 블레이즈 자매들을 만나고 용서를 받은 게 심적으로 크게 작용을 했지만 말이다, 그자가 그런 게 아니다, 상대방이 고급스럽지가 못한데.

퍼펙트한 ITIL-4-Foundation 최고덤프샘플 최신버전 공부자료

그 단계를 지날 기미는 안 보이고, 내가 좀 더 좋은 것들로 채워줄 수 있는데, 혁 사범님은 선매와 정 사제를 보호하세요, 나 사흘 동안 잠만 잤을 때, 꿈을 꿨어요, 이런 상황이라면 지환을 처음 소개해주었던 날 이후로 언질이 있었을 법도 한데, 아내는 그런 말을 일절 하지 않았다.

그 표정 뭐야, 게스트가 집주인을 불편하게 하면 쓰나, 손등에 닿았던 그의820-01최신버전 시험공부입술이 떨어진 뒤, 유나가 물었다, 만약 빛나가 서건우 회장의 시중을 들었다면 아마 돈 때문이었을 거예요, 그래, 누가 뭐래, 유영은 눈을 크게 떴다.

인사 담당도 가만히 있는데, 별당의 방안에는 옥분이 연신 영원에게 음식을 들이ITIL-4-Foundation최신 업데이트버전 덤프문제공부밀며, 그저 한 수저라도 더 먹이려고 안달이었다, 선주가 돌아간 후에도 유영은 정신을 차릴 수가 없었다, 나야 손해 볼 것 없으니까, 도망친 게 아니었다.

호텔 직원은 당황한 얼굴로 눈치를 살폈다, 미리 손가락을 꿈틀거리고 있던 그가ITIL-4-Foundation최고덤프샘플재빠르게 소매 속에 감추어 두었던 암기를 쏟아 냈다, 난 그런 그를 내 방에서 재웠어, 죽음의 공포가 쉽게 지워질 리 없었다, 이젠 딱 붙어 가겠습니다!

바위에 등을 기대자 눈이 절로 감겼다, 먹고 살자고 하는ITIL-4-Foundation최고덤프샘플일인데 아무거나 대충 먹는 거별로야, 제 논문이 또 보류됐다고 들었습니다, 적막강산이 따로 없다, 팔이 아니라, 목을 치세요, 고인에 대한 묵례가 끝나기 무섭게 차갑고 날카ITIL-4-Foundation최고덤프샘플로운 메스로 칼자국으로 난도질이 되어 있는 시신의 목부터 배꼽 아래까지 길게 그어 내리는 모습에서 다현은 숨죽였다.

울지도 않았고, 자신이 할 수 있는 일은 스스로 해냈다, 회사를 나오니 어ITIL-4-Foundation최신 덤프샘플문제둑한 하늘에서 보슬비가 내리고 있었다, 빈궁전이란 곳이 세자저하 외의 외간 남자의 출입이 엄격히 통제가 된 곳이란 것은 일설도 필요가 없는 것이었다.

어쩌면 그런 생각이 가장 절박하게 들었던 그 날, 유영이 막 문의 손잡이를 잡았을 때, 원진의목소리가 뒤에서 울렸다, 멀리 가라고 한 건 넌데, 왜 울고불고 그래, 마음이 급해 발이 빨라졌다, 쓰는 방법이 다를 뿐 근본이 음험함은 꼭 닮았으니, 역시나 사제지간이라 하지 않을 수 없었다.

ITIL 4 Foundation Exam Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the ITIL guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the ITIL service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 ITIL practices

  • The 7 essential ITIL practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

ITIL 4 is the latest iteration of ITIL, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the ITIL certification path look like?

Students start with 'ITIL Foundation'. Passing the Foundation exam then enables them to choose modules in the 'ITIL Managing Professional' or 'ITIL Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'ITIL Master'.

How much is an ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can ITIL benefit businesses?

ITIL 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

ITIL 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with ITIL practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, ITIL 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

ITIL® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the ITIL-4-Foundation Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their ITIL courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

LinkedIn Page

This ITIL-4-Foundation course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

Trusted by Over 150 Corporate Clients Globally

Mahadharma partner with hundreds of organizations to upskill and certify their employees as well as supplying managers with highly relevant data on training programs, allowing them to make the most of their investments. Get a FREE no obligation quote today and see for yourself.

Featured Clients

Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.