CLSSGB-001 100%시험패스덤프자료 & CLSSGB-001시험준비자료 - CLSSGB-001완벽한시험자료 - Mahadharma

 20% off with code: WFH-2020

 FREE exam voucher & resit!

Course Conductor verified 'GAQM Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

GAQM® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The GAQM training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your GAQM 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', GAQM 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the GAQM Certified Lean Six Sigma Green Belt (CLSSGB) Exam exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the GAQM framework. Kickstart your path to becoming an GAQM Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified GAQM 4 Expert

  • Organizations intending to start adopting GAQM 4 best practices

  • ITSM team members or managers who require an understanding of the GAQM framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the GAQM best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of GAQM 4, including the GAQM Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How GAQM’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 GAQM practices, along with the seven essential practices

  • How to become an GAQM 4 Expert by understanding the new certification path, including the streams for GAQM Managing Professional (MP) and GAQM Strategic Leader (SL)

  • How to incorporate GAQM 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official GAQM Certified Lean Six Sigma Green Belt (CLSSGB) Exam exam

Why should you take this course?

  • The course addresses all the updates that came with GAQM 4, including the GAQM Service Value System (SVS)

  • GAQM 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the GAQM Certified Lean Six Sigma Green Belt (CLSSGB) Exam exam on the first attempt

  • The GAQM Certified Lean Six Sigma Green Belt (CLSSGB) Exam certification also qualifies students to sit the intermediate GAQM V3 modules

  • The course was created with input from leading GAQM subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the GAQM Certified Lean Six Sigma Green Belt (CLSSGB) Exam exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in GAQM 4?

An Introduction to the GAQM 4 Framework

Learning Objectives

This introductory module gives a complete overview of the GAQM 4 Framework, the evolution of GAQM 4 and best practices, and an introduction to the GAQM 4 certification structure.

The areas covered include:

Introduction to GAQM 4
GAQM 4 Evolution
GAQM 4 Best Practices
GAQM 4 Certification Scheme
GAQM v3 and GAQM 4
Purpose of the GAQM Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of GAQM. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

GAQM’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt GAQM to suit their own circumstances.

Many of GAQM 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate GAQM 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, GAQM’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The GAQM 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to GAQM’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by GAQM 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the GAQM 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The GAQM 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The GAQM SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The GAQM Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by GAQM practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 GAQM 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 GAQM 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 GAQM Practices

Learning Objectives

The 7 GAQM practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 GAQM practices, their importance and their relationship the GAQM Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official GAQM Certified Lean Six Sigma Green Belt (CLSSGB) Exam examination. It will be well worth testing your knowledge on GAQM 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the GAQM Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

먼저 많은 시간을 투자하고 신경을 써서 전문적으로 과련 지식을 터득한다거나; 아니면 적은 시간투자와 적은 돈을 들여 Mahadharma CLSSGB-001 시험준비자료의 인증시험덤프를 구매하는 방법 등이 있습니다, 고객님의 CLSSGB-001덤프구매 편리를 위하여 저희 사이트는 한국어온라인상담 서비스를 제공해드립니다, Mahadharma는 여러분이GAQM CLSSGB-001인증시험 패스와 추후사업에 모두 도움이 되겠습니다, 고객님들의 도와 GAQM CLSSGB-001 시험을 쉽게 패스하는게 저희의 취지이자 최선을 다해 더욱 높은 적중율을 자랑할수 있다록 노력하고 있습니다, Mahadharma GAQM인증CLSSGB-001인증시험자료는 100% 패스보장을 드립니다 GAQM인증CLSSGB-001시험준비를 하고 계시다면Mahadharma에서 출시한GAQM인증CLSSGB-001덤프를 제일 먼저 추천해드리고 싶습니다.

저는 오히려 서우리 씨가 이런 것에 대해서 말을 하지 않으면 그게 다 마음이 아파요,회사가 우선이 되어야 하는 건데 내가 뭘 할 수가 있는 건데, 어려울 거 없어, 순간 숨이 덜컥 멈췄다, 주혁은 풀었던 스카프를 다시 목에 둘러매고는 지환에게 손을 내밀었다.

이지강의 자신의 정체를 밝혔을 때였다, 그건 우리의 말대로 해야 하는 거였다, CLSSGB-001시험대비 덤프자료수상한 점이 한두 개가 아니다, 왕의 부름에 해울은 눈물로 범벅이 된 얼굴을 가리지 않고 들었다, 아버지는 뭐 하는 분이셔, 그러 시장으로 모시겠습니다.

한데 질문을 꺼내놓자마자, 이상하게도 묘한 기시감이 그녀를 덮쳐왔다, 이CLSSGB-001 100%시험패스 덤프자료시간에 여기 있을 인물이 차윤 밖에 더 있나, 언은 떨리고 있는 혜운의 손을 꽉 움켜쥐었다, 전 아침부터 준비해서 먼 길을 달려오느라 좀 피곤하거든요.

그렇다고 다른 나라들과 교류를 평생 끊고 지낼 수는 없지 않습니까, 뭐 때문인지는 모르CLSSGB-001최신 덤프자료겠지만, 기분 나쁘셨다면 제가 사죄드릴게요, 휘청거리며 포장마차를 나온 유경은 어두운 골목길을 걸어 올라갔다, 절대 물러날 것 같지 않던 녀석이 유경의 작은 손에 이끌려 갔다.

왕야를 뵙니다, 이곳에서 봤던 발렌티나 랭은 늘 해맑고 발랄한 사람이었다, CLSSGB-001 100%시험패스 덤프자료얼굴이 알려진 터라 병원진찰을 받는 게 두려웠다, 그 사람이 어떤 사람인지 알고, 진짜 아닌가, 그렇게 무서워하는 얼굴을 봐 버리고 말았으니.

그녀의 아버지는 종종 말했다, 호호, 요즘 군대에서 불꽃이 되어 산화할 일은 없죠, 그렇게말하고, 정헌은 문득 생각난 것을 덧붙였다, 수정의 눈동자가 반짝거렸다, 그 어제 설명했던, 내한한, 그것들의 붉은 눈빛은 기이하게도 동시에 밝아졌다 어두워지기를 반복하고 있었다.

CLSSGB-001 100%시험패스 덤프자료 최신 업데이트버전 덤프공부자료

상미는 한 점 흐트러짐 없는 얼굴로 매몰차게 애지를 몰아붙이고 있었다, 우와, 공300-425완벽한 시험자료부 엄청 잘하셨나 보다, 내 힘으로 직접, 심지어 소문 퍼뜨려도 상관없다는 식으로 말했다잖아, 짧게 기른 수염은 그를 더욱 강인하고 사내다운 느낌을 풍기게 만들었다.

그리곤 자신이 가지고 온 다과를 내려놓았다, 차가운 비가 몸 위에 사정없이 쏟아지는 것도CLSSGB-001 100%시험패스 덤프자료모르고, 은채는 소리 내어 울음을 터뜨렸다, 단엽이 그런 그녀를 향해 물었다.왜, 촬영 시간 매니저가 말 안 해줘, 더 이상 누군가를 원망하기엔 인간의 마음은 너무나도 작습니다.

하지만 이번은 아니다, 단순히 운이 좋아 그런 위험한 순간을 벗어날 수1z0-062시험준비자료있었던 걸까, 아, 저기 있다, 공연과 현실을 분리하지 못하는 건 진짜로 나입니까, 찾지 않아도 누군가 항시 곁에 머문다는 강제성, 희수가 말했다.

정신없이 눈물을 닦으면서, 아니, 그 누구에게도 말하지 않을 것이다, CLSSGB-001 100%시험패스 덤프자료이들 자체가 무림을 이끌고 나가는 선택권을 지닌 존재들, 진정한 천룡성의 주인, 사냥’을 할 줄 아는 물총새들은 지함에게 큰 전력이 되어주었다.

사람들은 무리를 지어 천막 하나씩을 차지하고 앉아 저마다 목소리를 높였CLSSGB-001최고덤프자료다, 화려한 꽃밭이든, 험준한 바위산이든 더 이상 자신의 선택이 아니었다, 휑하니 텅 비어 있던 가슴에 반짝반짝 별들이 넘치도록 가득 찼다.

내가 널 그렇게 만들어주고 싶어, 자꾸만 볼이 씰룩씰룩 움직이는 것을 참기 어려웠다. CLSSGB-001최신버전 공부자료그것 때문에 회장님께 피가 나도록 종아리를 맞았어요, 운앙도 못한 것을 해내다니, 그 녀석 참 신통하군.며칠만 더 연습하시면, 이제 물새만큼이나 노련해질 것입니다.

그래서인지 그는 쉽게 자신의 감정을 드러내지 못했다, 저 병자에겐 이미 시간이, 당시CLSSGB-001시험문제집귀족 영애들에게 다르윈의 인기는 대단했었다, 그를 빼닮은 도도하고, 거대한 검은 날개, 귀찮아하는 기색이 역력한 진소의 말에 이파가 발끈해 목소리를 높인 것도 잠깐이었다.

무슨 일이십니까, 대공자님.

GAQM Certified Lean Six Sigma Green Belt (CLSSGB) Exam Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the GAQM guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the GAQM service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 GAQM practices

  • The 7 essential GAQM practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is GAQM 4?

GAQM 4 is the latest iteration of GAQM, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the GAQM certification path look like?

Students start with 'GAQM Foundation'. Passing the Foundation exam then enables them to choose modules in the 'GAQM Managing Professional' or 'GAQM Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'GAQM Master'.

How much is an GAQM certification worth?

According to Payscale, certified GAQM practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does GAQM work?

GAQM provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can GAQM benefit businesses?

GAQM 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

GAQM 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with GAQM 4?

There were three major changes with the release of GAQM 4. Firstly, it is more industry and community-driven, with GAQM practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, GAQM 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including GAQM 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement GAQM?

GAQM 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

GAQM® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the CLSSGB-001 Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their GAQM courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This CLSSGB-001 course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

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Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.