CDCP-001최신버전덤프문제 & CDCP-001시험대비공부 - CDCP-001최고품질덤프자료 - Mahadharma

 20% off with code: WFH-2020

 FREE exam voucher & resit!

Course Conductor verified 'GAQM Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

GAQM® 4 Foundation
TrustPilot Logo
  Student Review

  Wasn't sure if I should do in-class or self paced. The GAQM training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your GAQM 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', GAQM 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Certified Data Centre Professional exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the GAQM framework. Kickstart your path to becoming an GAQM Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified GAQM 4 Expert

  • Organizations intending to start adopting GAQM 4 best practices

  • ITSM team members or managers who require an understanding of the GAQM framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the GAQM best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of GAQM 4, including the GAQM Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How GAQM’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 GAQM practices, along with the seven essential practices

  • How to become an GAQM 4 Expert by understanding the new certification path, including the streams for GAQM Managing Professional (MP) and GAQM Strategic Leader (SL)

  • How to incorporate GAQM 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Certified Data Centre Professional exam

Why should you take this course?

  • The course addresses all the updates that came with GAQM 4, including the GAQM Service Value System (SVS)

  • GAQM 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Certified Data Centre Professional exam on the first attempt

  • The Certified Data Centre Professional certification also qualifies students to sit the intermediate GAQM V3 modules

  • The course was created with input from leading GAQM subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Certified Data Centre Professional exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in GAQM 4?

An Introduction to the GAQM 4 Framework

Learning Objectives

This introductory module gives a complete overview of the GAQM 4 Framework, the evolution of GAQM 4 and best practices, and an introduction to the GAQM 4 certification structure.

The areas covered include:

Introduction to GAQM 4
GAQM 4 Evolution
GAQM 4 Best Practices
GAQM 4 Certification Scheme
GAQM v3 and GAQM 4
Purpose of the GAQM Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of GAQM. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

GAQM’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt GAQM to suit their own circumstances.

Many of GAQM 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate GAQM 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, GAQM’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The GAQM 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to GAQM’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by GAQM 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the GAQM 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The GAQM 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The GAQM SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The GAQM Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by GAQM practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 GAQM 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 GAQM 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 GAQM Practices

Learning Objectives

The 7 GAQM practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 GAQM practices, their importance and their relationship the GAQM Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Certified Data Centre Professional examination. It will be well worth testing your knowledge on GAQM 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the GAQM Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

GAQM CDCP-001 최신버전 덤프문제 높은 적중율을 자랑하는 덤프로 시험에 도전, GAQM CDCP-001 최신버전 덤프문제 완벽한 관연 지식터득은 물론입니다, CDCP-001덤프를 구매하시고 공부하시면 밝은 미래를 예약한것과 같습니다, GAQM CDCP-001 최신버전 덤프문제 IT업계 취업 준비생이라면 국제적으로도 승인받는 IT인증자격증 정도는 몇개 취득해야 하지 않을가 싶습니다, 가장 최근 출제된GAQM CDCP-001시험문제를 바탕으로 만들어진 적중율 최고인 덤프로서 간단한 시험패스는 더는 꿈이 아닙니다, CDCP-001시험유효자료는 널리 승인받는 자격증의 시험과목입니다.

우리는 어색한 표정으로 고개를 숙였다, 이것도 교수님한테서 들으셨는지CDCP-001시험패스 가능 공부자료모르겠는데요, 저랑 제 동생은 나이차가 아홉 살이나 나요, 비주얼만 비슷하고 내용물은 달라도, 이렇게 된 이상 케이크 디자인은 바꿔야 합니다.

양 여사의 눈초리가 가늘어졌다, 냉장고가 부서진 건 아니라서 다행이지만,문제는 여전했다, 사실 그런 것들을 떠나서도 이 남자와 임지선 차장 사이엔 단순히 회사에서의 상하관계를 넘어선 끈끈한 무언가가 느껴졌다.

원우가 한 잘못도 잘못이지만, 그렇다고 태춘이 먼저 파혼을 이야기하는 것에 윤후는CDCP-001최신버전 덤프문제큰 배신감을 느꼈다, 그렇다면 어쩔 겁니까, 유나가 고민에 빠져 있을 때 즈음, 지욱이 넌지시 물었다, 머릿속에 이름도 모르는 상대방과 키스하는 유나의 모습이 그려졌다.

만약 제대로 본 거라면 왜 저 여자가 여기에, 차라리 바퀴벌레, 사마귀, 뱀, CDCP-001최신버전 덤프문제마물이 낫지- 개구리는 용납 못 해, 성친왕 눈에 들려고 왕부 앞에서 일부러 성친왕이 탄 말 앞으로 뛰어든 처녀도 있다던데, 언은 그 모습을 가만히 응시했다.

민트가 가라앉은 목소리로 대답하자 율리어스가 한숨을 내쉬었다.왜 그렇게 화CDCP-001최신버전 덤프문제가 난 거냐, 아실리의 말에 그는 상념에서 벗어나 그녀를 바라보았다, 우리는 눈을 흘겼다, 미라벨은 그 짧은 사이에 어딘가 달라진 것 같기도 했다.

은수의 얼굴이 자신도 모르게 붉어졌다, 고백도 못 하고 혼자 끙끙 앓다가 상사병으로CDCP-001높은 통과율 시험대비자료병가를 내는 직원도 있었다, 종이들을 이불 삼고 누워있는 그녀에게 에드는 만들어온 차를 한잔 내주며 옆에 앉았다, 그가 어리둥절해하자 할아버지가 준영을 가만히 노려보았다.

CDCP-001 최신버전 덤프문제 최신 인기시험 덤프 샘플문제

그때서야 조구는 숨을 쉴 수 있었다, 늙은 의생의 말이 끊어졌다, 소호가한껏 내민 입술을 비죽이며 웅얼거린다, 개인적으로 사과를 드리는 것으로 이혜 씨의 억울한 오명이 벗겨지지 않을 걸 압니다, 나쁘지 않았으니까.

핑크 드래곤 기사단 전원은 눈앞에 자리하고 있는 거대한 성을 보고 입을 다물지 못AZ-900시험대비 공부하고 있었다, 언제고 목덜미를 물 준비를 하고선 으르렁 대는 제 숙부가, 이제는 자신이 가엾단다, 다 마시고 비무 한번 해볼까, 그러니 모든 사람들에게 보여 줘.

그리고 두 사람의 시선이 다시 마주친 순간, 말하지 않아도 서로의 뜻이 통했다, 보통CDCP-001최신버전 덤프문제놈이 아닌 줄은 알았지만 이토록 철저하게 막아설 줄이야, 차라리 둘씩 나눠서 움직이는 게 나을 것 같아, 누구신지는 모르겠으나 조선의 왕궁에 들어가시는 건 위험합니다.

시야가 한순간 꽃님의 얼굴로 가득 찼다, 그가 혐오스러웠다, 은채가 목CDCP-001시험대비 인증공부자료숨을 걸고 알 샤리아의 국기를 구해 가지고 나온 이유는 명백했다, 다율의 문자였다, 샤워스펀지를 쥔 지욱이 유나의 손등을 조심스레 닦아 냈다.

그런 성욕의 산 앞에서 놀고 있는 먹깨비를 본 성태는, 요즘 들어 왜 야한 생각이CDCP-001최신 시험덤프자료들지 않는지 그 이유를 알 수 있었다.먹는 건 좋아, 푸릇한 피부는 이미 차게 식어 있었다, 그 상황을 개방의 방주 장량은 팔짱을 낀 채로 구경만 하고 있었다.

선이 곱고 하얀 피부는 구역의 로드라고는 생각되지 않았다, 박 씨가 어색하게CDCP-001높은 통과율 덤프데모문제뒷머리를 긁적였다, 성태의 주먹이 경비대장의 머리를 강타했다, 쓰러진 나뭇잎을 볕이 누르고 비가 갉았다, 지연은 듣기 싫었지만 민호는 아랑곳하지 않았다.

지독히도 맛없는 에너지 바를, 은채는 눈물과 함께 씹어 삼켰다, 부정하고 싶지만, 부정하CDCP-001높은 통과율 덤프샘플문제면 할수록 기분이 이상했다, 그것도 나쁘지 않은 것 같고 서연은 제 이기적인 바람에 피식 웃어버렸다, 너무 떨려요, 통통하게 부어서는 물기에 젖어 붉어진 입술로 아찔하게 웃었다.

사치는 도도하기 짝이 없는 차랑의 말에 말문이 턱 막혀버렸다, 지금 준영 씨 눈이 얼마나 빛난 줄 알300-430최고품질 덤프자료아요, 지붕 위에서 아래를 바라보던 천무진이 서둘러 몸을 낮췄다, 팔다리도 계속 저려서 엑스레이까지 찍었고, 정작 아기를 낳은 사람은 다애였는데도, 더 기대하고 눈을 빛내는 사람은 다름 아닌 윤희였다.

100% 유효한 CDCP-001 최신버전 덤프문제 공부문제

따듯해 라는 말이 절로 나왔다, 하경은 잘못 걸렸다는 표정으로 방에 들어가려 했CDCP-001퍼펙트 최신버전 자료으나 눈 깜짝할 사이에 남자에게 멱살을 잡혔다, 이파가 알기로 신부는 홍황의 체취가 묻은 둥지에 홀로 남겨져야 했다, 그때도, 지금도 병세가 아주 비슷했다고요!

보세요, 전 낮에 공격당한 최초의 신부이지만 살CDCP-001최신버전 시험자료아 있잖아요, 점심을 먹으러 가는 거 같았는데 여기서 왜 이러고 있는 건지 알다가도 모를 일.

Certified Data Centre Professional Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the GAQM guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the GAQM service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 GAQM practices

  • The 7 essential GAQM practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is GAQM 4?

GAQM 4 is the latest iteration of GAQM, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the GAQM certification path look like?

Students start with 'GAQM Foundation'. Passing the Foundation exam then enables them to choose modules in the 'GAQM Managing Professional' or 'GAQM Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'GAQM Master'.

How much is an GAQM certification worth?

According to Payscale, certified GAQM practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does GAQM work?

GAQM provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can GAQM benefit businesses?

GAQM 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

GAQM 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with GAQM 4?

There were three major changes with the release of GAQM 4. Firstly, it is more industry and community-driven, with GAQM practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, GAQM 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including GAQM 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement GAQM?

GAQM 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

GAQM® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the CDCP-001 Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their GAQM courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

LinkedIn Page

This CDCP-001 course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

Trusted by Over 150 Corporate Clients Globally

Mahadharma partner with hundreds of organizations to upskill and certify their employees as well as supplying managers with highly relevant data on training programs, allowing them to make the most of their investments. Get a FREE no obligation quote today and see for yourself.

Featured Clients

Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.