CCD-102최고품질덤프데모다운로드 - CCD-102퍼펙트인증덤프, CCD-102합격보장가능덤프자료 - Mahadharma

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  • Fully accredited:

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  • Course duration: 14+ hours

  • Access period: 6 months

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  • Quizzes & practice exams:

  • Mobile compatible:

Salesforce® 4 Foundation
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About this course:

Get started with your Salesforce 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Salesforce 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the B2C Commerce Developer with SFRA exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Salesforce framework. Kickstart your path to becoming an Salesforce Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Salesforce 4 Expert

  • Organizations intending to start adopting Salesforce 4 best practices

  • ITSM team members or managers who require an understanding of the Salesforce framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Salesforce best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Salesforce 4, including the Salesforce Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Salesforce’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Salesforce practices, along with the seven essential practices

  • How to become an Salesforce 4 Expert by understanding the new certification path, including the streams for Salesforce Managing Professional (MP) and Salesforce Strategic Leader (SL)

  • How to incorporate Salesforce 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official B2C Commerce Developer with SFRA exam

Why should you take this course?

  • The course addresses all the updates that came with Salesforce 4, including the Salesforce Service Value System (SVS)

  • Salesforce 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the B2C Commerce Developer with SFRA exam on the first attempt

  • The B2C Commerce Developer with SFRA certification also qualifies students to sit the intermediate Salesforce V3 modules

  • The course was created with input from leading Salesforce subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the B2C Commerce Developer with SFRA exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Salesforce 4?

An Introduction to the Salesforce 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Salesforce 4 Framework, the evolution of Salesforce 4 and best practices, and an introduction to the Salesforce 4 certification structure.

The areas covered include:

Introduction to Salesforce 4
Salesforce 4 Evolution
Salesforce 4 Best Practices
Salesforce 4 Certification Scheme
Salesforce v3 and Salesforce 4
Purpose of the Salesforce Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Salesforce. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Salesforce’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Salesforce to suit their own circumstances.

Many of Salesforce 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Salesforce 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Salesforce’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Salesforce 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Salesforce’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Salesforce 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Salesforce 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Salesforce 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Salesforce SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Salesforce Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Salesforce practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Salesforce 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Salesforce 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Salesforce Practices

Learning Objectives

The 7 Salesforce practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Salesforce practices, their importance and their relationship the Salesforce Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official B2C Commerce Developer with SFRA examination. It will be well worth testing your knowledge on Salesforce 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Salesforce Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

하지만CCD-102시험은Salesforce인증의 아주 중요한 시험으로서CCD-102시험패스는 쉬운 것도 아닙니다, Salesforce CCD-102덤프는 합격보장해드리는 고품질 덤프입니다, Salesforce CCD-102 최고품질 덤프데모 다운로드 저희 덤프를 구매한다는것은, 만일 어떤 이유로 인해 고객님이 CCD-102시험에서 실패를 한다면 Pass4Test는 CCD-102덤프비용 전액을 환불 해드립니다, CCD-102인증시험에 도전해보려는 분들은 회사에 다니는 분들이 대부분입니다, Salesforce CCD-102인증덤프는 최근 출제된 실제시험문제를 바탕으로 만들어진 공부자료입니다, Salesforce CCD-102 최고품질 덤프데모 다운로드 IT업계에 금방 종사한 분은 자격증을 많이 취득하여 자신만의 가치를 업그레이드할수 있습니다.

순간 어디선가 갑자기 나타난 작은 몸집의 어린아이가 정령왕을 감싸 안았다, CCD-102최고품질 덤프데모 다운로드내가 가서 먹어도 되는데, 이대로 그냥 가려고요, 이제 보니 왕소진도 자신과 비슷한 처지였다, 짐을 챙기기 위해서 은채는 정헌의 차를 타고 집에 돌아왔다.

그래도 유태 씨 꽤나 좋은 사람 아니야, 유나와 권 대표는 서로 마주 보고앉아 있었다, 하경이 낮게 탄식했다, 시시껄렁한 말씀을 하시는 게 정 검사님의 취미인가 봅니다, 채연은 씩씩대며 소파에서 벌떡 일어나 건우의 방으로 갔다.

애초에 회사 직원들을 대상으로 입찰을 받은 거니까요, 네P-S4FIN-2020학습자료가 모르는 거 같은데 어머니 정말로 잘하셔, 공작 전하께선 완벽한 귀족가의 영애가 된 아가씨의 모습을 원하십니다, 저 자식이 왜 여기 있지?지웅의 궁금증을 해결해 준CCD-102최고품질 덤프데모 다운로드건 서 회장이었다.서하 군이 우리가 관심 있어 하던 그 촉매 기술을 황 박사와 공동으로 연구한 제자라고 하더구나.

게다가 오늘의 아실리는 예민했다, 제 창조자, 이안에게, 유정이CCD-102인증시험대비 공부자료혼란스러운 얼굴을 했다, 제가 커피 살게요, 이혜가 속으로 탄식했다, 영빈의 칭찬에 김명선은 새치름히 시선을 아래로 내렸다.

선우가 속으로 비웃음을 흘렸다, 그가 남자로 와 닿은 것이다, 희원은CCD-102덤프샘플문제 다운입술을 삐죽거리며 나물 반찬을 집었다, 싸우면서 보내기엔 시간이 아깝긴 하지만, 그래도 이번 사태는 반드시 짚고 넘어가야겠다, 저어, 이사님.

우연히 알게 된 그녀의 이면들까지 혼자만 알고 싶을 만큼, 모든 것이 사랑스럽게 보인CCD-102퍼펙트 덤프 최신문제다는 것도, 그게 네 죽음이 되겠지만, 여성이 그 화초의 향을 오랫동안 맡으면 임신하기가 어려워진다고 해요, 한 마디로 생각 난 일을 바로 하지 않으면 못 견디는 성격.

시험대비 CCD-102 최고품질 덤프데모 다운로드 덤프 최신 데모

몇 달 만에 본 하연은 일이 힘들었는지 살이 좀 빠진 듯도 했지만, 여전101합격보장 가능 덤프자료히 예쁘고 사랑스러웠다, 아직도 그렇게 공부할 게 많아, 초고가 천천히 검을 빼들고 장각을 바라보았다, 방금 생각한 엘프로 변하진 않을까.후우.

크리스토퍼의 말에 현우가 두 번째 파일을 켰다, 저희를 구하러 올 이들이 없잖Advanced-Administrator퍼펙트 인증덤프습니까, 이.거.밖.에.없.는.데.요, 화들짝 놀란 소하가 승후에게 잡힌 발을 빼내려고 버둥거려보았지만 소용없었다, 그래서 돌아오는 길에 무슨 일이 있었어요?

최 여사는 저를 바라보며 딱딱하게 그 말을 내뱉는 나 회장을 향해 소리쳤다, 울지CCD-102높은 통과율 공부자료말아요, 기준의 말에 애지는 고개를 척, 힘을 주어 치켜들었다, 나, 나도 미안해요, 그 단어를 꺼내는 순간 시우가 무너지기라도 할 듯 행동했고, 실제로 그랬다.

그때 처음에 병원에서 같이 재난로맨스코미디 찍은 소방관, 우리 오빠였지, CCD-102높은 통과율 인기덤프떠나기 전 그녀가 자신에게 했던 부탁 때문이다, 그러니 오늘은 쉬자, 사회적 사형, 윤희가 악마이기 때문에 주관적으로 느끼는 불안 혹은 두려움이었다.

커다란 덩치를 하고서도 진소에게 혼쭐나는 모습이며 성체라고 보기엔 어딘지 천진난만한 말CCD-102합격보장 가능 시험대비자료투까지 자꾸만 누군가를 떠올리게 했는데 그건 바로 오후였다.응, 점심시간이 지난 것 같아서 아래로 내려온 도연은, 주원에게 바짝 붙어 있는 시우의 모습을 보고 미소를 지었다.

신경 쓰이는 놈들 둘을 한 번에 본다고, 이런 걸 대체 언제 그린 거야, 진열대 청소를 하는지 창CCD-102최고품질 덤프데모 다운로드문 쪽으로 다가온 여자를, 시우는 가만히 살펴봤다, 그날 밤, 신첩의 손끝에 남아 있던 그 따뜻했던 온기가 정말 생시였었는지가 그래서 한 번만, 꼭 한 번만 이리 손을 대어, 느껴보고 싶었습니다.

당연하게 벌어진 두 팔은, 그녀를 위한 품을 내줄 준비가 되어있었다, 어떻게 교사가, CCD-102최고품질 덤프데모 다운로드학생 몸을 만신창이를 만들어놔요, 무엇보다 자신의 의지가 없었다, 허나 단단히 막음을 했다고 자신하는 륜을 비웃기라도 하듯, 중전에 대한 이야기들은 쉴 새 없이 날아들었다.

숙소에 있는 통신석을 생각하자 마음이 무거워졌다, 방금 결정 된 사안이 아니었나 싶게 이헌이 벌써 알고 있다고 하니 괜히 김빠진 듯한 기분이었다, 그걸 집어든 준희는 바로 침실을 나가 쓰지도 않는 방의 어딘가에 그걸 옮겨 놓았다.

시험대비 CCD-102 최고품질 덤프데모 다운로드 덤프 최신 샘플문제

또각또각― 매끈한 돌계단과 마찰하며 생기는 여자의 경쾌한 킬 힐 소리도 들렸CCD-102최고품질 덤프데모 다운로드다, 악가에서 쫓겨난 거라는 악석민의 입장이 그간 떠돌던 것과는 달리 상당히 안정적인 듯하자, 주위 시선이 달라졌다, 그렇다고 거실에 세워둘 수도 없고.

B2C Commerce Developer with SFRA Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Salesforce guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Salesforce service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Salesforce practices

  • The 7 essential Salesforce practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Salesforce 4?

Salesforce 4 is the latest iteration of Salesforce, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Salesforce certification path look like?

Students start with 'Salesforce Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Salesforce Managing Professional' or 'Salesforce Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Salesforce Master'.

How much is an Salesforce certification worth?

According to Payscale, certified Salesforce practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Salesforce work?

Salesforce provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Salesforce benefit businesses?

Salesforce 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Salesforce 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Salesforce 4?

There were three major changes with the release of Salesforce 4. Firstly, it is more industry and community-driven, with Salesforce practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Salesforce 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Salesforce 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Salesforce?

Salesforce 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

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Key Features:

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  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Salesforce® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the CCD-102 Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Salesforce courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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