Salesforce Advanced-Administrator최신버전덤프자료 & Advanced-Administrator최신버전덤프공부 - Advanced-Administrator시험대비덤프최신문제 - Mahadharma

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Salesforce® 4 Foundation
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About this course:

Get started with your Salesforce 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Salesforce 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Salesforce Certified Advanced Administrator exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Salesforce framework. Kickstart your path to becoming an Salesforce Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Salesforce 4 Expert

  • Organizations intending to start adopting Salesforce 4 best practices

  • ITSM team members or managers who require an understanding of the Salesforce framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Salesforce best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Salesforce 4, including the Salesforce Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Salesforce’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Salesforce practices, along with the seven essential practices

  • How to become an Salesforce 4 Expert by understanding the new certification path, including the streams for Salesforce Managing Professional (MP) and Salesforce Strategic Leader (SL)

  • How to incorporate Salesforce 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Salesforce Certified Advanced Administrator exam

Why should you take this course?

  • The course addresses all the updates that came with Salesforce 4, including the Salesforce Service Value System (SVS)

  • Salesforce 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Salesforce Certified Advanced Administrator exam on the first attempt

  • The Salesforce Certified Advanced Administrator certification also qualifies students to sit the intermediate Salesforce V3 modules

  • The course was created with input from leading Salesforce subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Salesforce Certified Advanced Administrator exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Salesforce 4?

An Introduction to the Salesforce 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Salesforce 4 Framework, the evolution of Salesforce 4 and best practices, and an introduction to the Salesforce 4 certification structure.

The areas covered include:

Introduction to Salesforce 4
Salesforce 4 Evolution
Salesforce 4 Best Practices
Salesforce 4 Certification Scheme
Salesforce v3 and Salesforce 4
Purpose of the Salesforce Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Salesforce. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Salesforce’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Salesforce to suit their own circumstances.

Many of Salesforce 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Salesforce 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Salesforce’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Salesforce 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Salesforce’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Salesforce 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Salesforce 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Salesforce 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Salesforce SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Salesforce Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Salesforce practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Salesforce 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Salesforce 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Salesforce Practices

Learning Objectives

The 7 Salesforce practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Salesforce practices, their importance and their relationship the Salesforce Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Salesforce Certified Advanced Administrator examination. It will be well worth testing your knowledge on Salesforce 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Salesforce Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

여러분이 다른 사이트에서도Salesforce인증Advanced-Administrator시험 관련덤프자료를 보셨을 것입니다 하지만 우리Mahadharma의 자료만의 최고의 전문가들이 만들어낸 제일 전면적이고 또 최신 업데이트일 것입니다.Salesforce인증Advanced-Administrator시험을 응시하고 싶으시다면 Mahadharma자료만의 최고의 선택입니다, 만약Mahadharma Advanced-Administrator 최신버전 덤프공부를 선택하였다면 여러분은 반은 성공한 것입니다, 이는 응시자가 확실하고도 빠르게 Advanced-Administrator 시험출제 경향을 마스터하고 Salesforce Certified Advanced Administrator시험을 패스할수 있도록 하는 또 하나의 보장입니다, Salesforce Advanced-Administrator 최신버전 덤프자료 여러분께서는 아주 순조로이 시험을 패스하실 수 있을 것입니다.

이진혁 부장 소문이 그다지 좋지 않은 거 이 비서도 알잖아, 머리카락은얼굴에 붙어 있었고, 하얀색 블라우스는 투명하게 변해 그녀의 속살을 훤히 드러냈다, 다시 자신에게 기대게 하려는 듯했으나 설은 몸을 굽히지 않았다.

모용익은, 제가 본 것과 들은 것과 느끼는 걸 한꺼번에 뭉칠 수가 없어서F2최신버전 덤프공부혼란스러워하고 있었다, 항상 편한 옷 스타일을 선호하는 준희였다, 승록이 묵묵히 고개를 끄덕이자, 설리는 그의 눈치를 살피면서 솔직히 대답했다.

약재와 영약을 파는 천막이었다, 요새 결혼하기 전에 한두 번씩 연애하는 건 큰 화젯Advanced-Administrator인증덤프공부문제거리도 아니니 혼삿길 막힐 일도 없잖아요, 촤라락~ 그리고 장닭처럼 우렁찬 목소리, 저와 다시 시작하고 싶다고, 아얏, 근데 지금 내 눈에는 왜 한없이 요염해 보이지?

그의 시선이 유리엘라는 불편해졌고 테스리안이 유리엘라 앞을 막아서며 그녀를 그의Advanced-Administrator PDF시야에서 가렸다, 집은 반대쪽인데.말했잖아, 거기 서 있으면 누가 잘 보이거든, 밤엔 바람이 찹니다, 마지막에 몸을 비틀어 중심은 피했으나 충격을 피할 수는 없었다.

심근경색으로 갑작스럽게 돌아가신 소피아 엘리너 부인의 죽음을 납득시키Advanced-Administrator최신버전 덤프자료느라 힘들었던 발렌티나의 물음에 로빈은 천천히 고개를 끄덕였다, 그것이 몸서리치게 싫었다, 이렇게 존경받는 선생님의 여자 친구라는 사실이요.

군중을 훑던 그의 주름진 눈매가 꿈틀거렸다.있사옵니다, 저하, 전생의Advanced-Administrator최신버전 덤프자료모습을 어느 정도 떨쳐낼 수 있을 만큼 앳되고 귀여운 미소였다, 이안이 턱을 괴며 삐딱하게 웃었다, 누군가 제 뒤를 밟는 듯한 느낌이 들었다.

시험대비에 가장 적합한 Advanced-Administrator 최신버전 덤프자료 덤프문제

더 유명한 곳에서도 많이 불렀을 텐데, 공연 앞두고 무슨 술이야 는 헛소리고, 한 잔은 괜찮겠지, 오늘 빈 객실 있나요, 서지환 씨는, 잘 아는 년이 나한테 이래, 테이블 위를 닦던 여운이 은민을 보고 달려왔다.

지그시 조여 오는 듯한 눈빛으로 주아를 내려다보던 그가 다시 입을 열었다.그야 나한테 윤주아 씨는, Advanced-Administrator최신버전 덤프자료또 전할 말이 있는가, 그리고 괜찮아야만 했다, 지금 모습이 칠대죄, 그러니까 폭식의 원래 모습이야, 나이를 먹고도 명성이 고작 그 정도라면 굳이 저희들이 경계해야 할 정도로 위험한 수준은 아닐 겁니다.

심지어 너무 오랫동안 굶어서 떡볶이 냄새를 맡고 엉엉 운 적도 있었고, 몇 번Advanced-Administrator최신버전 덤프자료은 길바닥에 버려진 떡볶이 컵들을 주워서 그 찌꺼기를 먹을 때도 있었다, 아까 보고 드리지 못한 게 하나 있습니다, 젊은 여자의 혼기인 것만은 분명합니다.

Mahadharma덤프제공 사이트에서 제공하는 Advanced-Administrator덤프를 사용함으로 여러분은 IT업계 전문가로 거듭날 날이 멀지 않았습니다, 그 때문에 소식을 전해 듣고 움직이려 했을 때는 이미 늦은 상황이었고, 결국 금호는 눈 뜨고 자신에게 필요한 물건들을 빼앗긴 꼴이 되어 버렸다.

그 뻔뻔한 얼굴이 기가 막혀서 이레나는 풋, 웃음을 터뜨렸다, 그냥 해 본 말이든Advanced-Administrator최신버전 시험공부자료뭐든, 마시고 가라고, 보고 싶으니까 빨리 와 주었으면, 걸을 때마다 타이트하게 조여지는 슈트 덕분에 그의 탄탄한 몸매가 여지없이 드러나자 준희는 감탄을 자아냈다.

아무래도, 어제 일 때문인 듯했다, 은솔은 영애의 시선을 피하며 황급히Advanced-Administrator덤프문제집방을 나갔다, 성태를 지켜야 해, 백준희가 거기 나타날 줄 누가 알았겠는가, 버르장머리 없다거나, 예의가 아니라는 생각은 할 겨를도 없었다.

고성의 천장 부분이 천천히 사라지기 시작했다, 물기를 머금은 입술은 더 이상 그 어떤 말도 하Advanced-Administrator적중율 높은 시험덤프지 않았지만, 그 어떤 말보다 더 살갑고 달콤하게 그를 위로했다, 그래서인지 자꾸만 눈이 갔다, 열심히 했거든요, 그리고 그 손은 얼굴을 지나 등 뒤에 매달려 있는 대검의 손잡이에 닿았다.

한참을 걷던 중 x자 표시가 된 팻말이 눈에 들어왔다, 우리, 조금만 참아C-SAC-2021시험대비 덤프 최신문제요, 박 실장이 나간 후 준희에게 전화를 걸어보았지만 긴 신호음만이 들릴 뿐이었다.받아라, 제발, 심장전문의가 되려고 한 건, 누나의 영향이 컸다.

최신버전 Advanced-Administrator 최신버전 덤프자료 시험자료

머리를 카리스마 있게 쓸어 넘기며 손가락 두 개로 까딱까딱 도발을 시도할 때, Advanced-Administrator시험자료주원은 달려 나가 그녀의 손가락을 개처럼 밤새 핥고 싶었다, 후회라, 것도 좋겠구나, 부친의 말처럼 연줄 하나 없이 제 자리에서 맡은바 최선을 다했다.

문자를 보낸 후 도운에게 전화가 오기까지는 그리 오랜 시간이 걸리지 않았다, Advanced-Administrator시험준비공부그런데도 홍황은 이런 순간에까지, 그녀에게 허락’을 구했다, 옅은 어둠 속에서 움직일 때마다 드러나는 눈처럼 뽀얀 살결, 주윤은 머리를 쥐었다가 놓았다.

Salesforce Certified Advanced Administrator Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Salesforce guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Salesforce service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Salesforce practices

  • The 7 essential Salesforce practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Salesforce 4?

Salesforce 4 is the latest iteration of Salesforce, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Salesforce certification path look like?

Students start with 'Salesforce Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Salesforce Managing Professional' or 'Salesforce Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Salesforce Master'.

How much is an Salesforce certification worth?

According to Payscale, certified Salesforce practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Salesforce work?

Salesforce provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Salesforce benefit businesses?

Salesforce 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Salesforce 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Salesforce 4?

There were three major changes with the release of Salesforce 4. Firstly, it is more industry and community-driven, with Salesforce practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Salesforce 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Salesforce 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Salesforce?

Salesforce 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Salesforce® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the Advanced-Administrator Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Salesforce courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

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Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.