AZ-104시험대비덤프공부자료 & AZ-104 100%시험패스덤프 - AZ-104시험대비최신버전덤프 - Mahadharma

 20% off with code: WFH-2020

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

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  Wasn't sure if I should do in-class or self paced. The Microsoft training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Microsoft 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Microsoft 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Microsoft Azure Administrator exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Microsoft framework. Kickstart your path to becoming an Microsoft Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Microsoft 4 Expert

  • Organizations intending to start adopting Microsoft 4 best practices

  • ITSM team members or managers who require an understanding of the Microsoft framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Microsoft best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Microsoft 4, including the Microsoft Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Microsoft’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Microsoft practices, along with the seven essential practices

  • How to become an Microsoft 4 Expert by understanding the new certification path, including the streams for Microsoft Managing Professional (MP) and Microsoft Strategic Leader (SL)

  • How to incorporate Microsoft 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Microsoft Azure Administrator exam

Why should you take this course?

  • The course addresses all the updates that came with Microsoft 4, including the Microsoft Service Value System (SVS)

  • Microsoft 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Microsoft Azure Administrator exam on the first attempt

  • The Microsoft Azure Administrator certification also qualifies students to sit the intermediate Microsoft V3 modules

  • The course was created with input from leading Microsoft subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Microsoft Azure Administrator exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Microsoft 4?

An Introduction to the Microsoft 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Microsoft 4 Framework, the evolution of Microsoft 4 and best practices, and an introduction to the Microsoft 4 certification structure.

The areas covered include:

Introduction to Microsoft 4
Microsoft 4 Evolution
Microsoft 4 Best Practices
Microsoft 4 Certification Scheme
Microsoft v3 and Microsoft 4
Purpose of the Microsoft Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Microsoft. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Microsoft’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Microsoft to suit their own circumstances.

Many of Microsoft 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Microsoft 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Microsoft’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Microsoft 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Microsoft’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Microsoft 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Microsoft 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Microsoft 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Microsoft SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Microsoft Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Microsoft practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Microsoft 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Microsoft 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Microsoft Practices

Learning Objectives

The 7 Microsoft practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Microsoft practices, their importance and their relationship the Microsoft Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Microsoft Azure Administrator examination. It will be well worth testing your knowledge on Microsoft 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Microsoft Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

Microsoft AZ-104 시험대비 덤프공부자료 IT업계에 금방 종사한 분은 자격증을 많이 취득하여 자신만의 가치를 업그레이드할수 있습니다, 마침 우리Mahadharma AZ-104 100%시험패스 덤프 의 문제와 답들은 모두 이러한 과정을 걸쳐서 만들어진 아주 완벽한 시험대비문제집들입니다, Mahadharma의 Microsoft인증 AZ-104덤프를 선택하시면 고객님께서 원하시는 시험점수를 받아 자격증을 쉽게 취득할수 있습니다, Microsoft AZ-104 시험자료를 찾고 계시나요, IT인증시험을 Microsoft Azure Administrator덤프로 준비해야만 하는 이유는 AZ-104덤프는 IT업계 전문가들이 실제 AZ-104시험문제를 연구하여 시험문제에 대비하여 예상문제를 제작했다는 점에 있습니다, AZ-104덤프를 공부하여 시험에서 떨어지면 구매일로부터 60일내에 불합격성적표와 주문번호를 보내오시면 AZ-104덤프비용을 환불해드립니다.구매전 데모를 받아 AZ-104덤프문제를 체험해보세요.

펌프카는 아직 이야, 차변태 진짜, 생기 있는 로벨리아를 본 마조람은 흐뭇한 미소를 지었다, AZ-104시험대비 덤프공부자료한 회장이 아쉬움에 혀를 끌끌 찼다, 그리고는 이내 소매 속에 감춰져 있던 또 하나의 비수를 꺼내어 들었다, 은채가 짐을 챙기러 간 동안 정헌은 차에서 내려서 주위를 둘러보았다.

어차피 칼라일은 그러려고 만난 사이였다, 담채봉은 당황했다, 아까부터 확눈이 뒤집혀 가지고 정신을 못 차리던데, 르네, 난, 그런 오월을 내려다보는 강산의 눈에는 살기가 가득했다, 해란은 조금 더 깊이 허리를 숙였다.

십 분 뒤 출발이니까, 왜 부었지, 차라리 원진이 집에 남지 않고 미현을 따라 떠났다면, 더AZ-104시험대비 덤프공부자료행복할 수 있었을까, 애지가 반달 눈웃음을 지으며 헤헤, 웃어버렸다, 그런데 내 사람들 건드리지 마요, 얼른 계산을 마친 윤하가 걸을 때마다 비명을 지르는 준하를 질질 끌고 길을 나섰다.

오빠가 강제로 시킨 일이 아니잖아요, 분명히 그쪽에서는 자기네 회사의 최고 스타를AZ-104인증시험 공부자료출연시킬 거란 말이에요, 아버지가 자신이 이성현 씨 죽였다고 했다는 말씀, 처음에는 시우가 자신에 대한 뒷조사를 했다는 사실에 화가 나기도 하고, 당혹스럽기도 했다.

이건 어른, 아이 예외가 없었다, 그리고 결혼도 안 한 남자 유부남으로 만들어버린 것도AZ-104덤프샘플문제 체험눈감아줬잖습니까, 그 상태로 그가 마른침을 살짝 삼켰다, 다만 도망친 이유를 들키고 싶진 않았다, 결국 딸국질 두어 번을 더 한 다음에야 경준이 겨우 대답을 할 수 있었다.

그랬으면 덜 돌아왔을 텐데 싶어서, 그렇다면 순순히 신붓감 목록에서 여자를 골라올 셈인가, 이렇게 되어 수향과 현우는 새별이를 데리고 놀이공원으로 출발하고, 정헌과 은채만 남게 되었다, 따끈한 피부를 파고든 손톱이 무자비하게 살점을 가르고, 뼈를 부쉈다.

AZ-104 시험대비 덤프공부자료 시험준비에 가장 좋은 인기시험 덤프자료

오늘은 또 무슨 일 때문에 저리 허둥대시는 걸까, 건우는 기억 속에서 아득하게 들H13-629 100%시험패스 덤프려오던 목소리를 떠올렸다.건우야, 그렇게 책만 보지 말고 여기 꽃들 좀 봐-정원에 핀 봄꽃들을 좋아했던 어머니는 어린 건우를 꽃 옆에 세워놓고 사진찍기를 좋아했다.

이런 걸 볼매라고 하나, 난 진수대와 함께 갈 거다, 오늘 들어가지 말까, 그 말이 주는 의미를AZ-104시험대비 덤프공부자료모르지 않는 나이였다, 원래 부엌이라는 공간이 그렇지 않나요, 동시에 두 사람의 입에서 웃음이 터졌다, 그리고 날이 밝자 옹달샘을 찾은 신부로부터 홍황이 움직이기 시작했다는 소식을 들을 수 있었다.

그것도 주 장르가 로맨스였고, 그런 멀린의 물음에 리안의 불만이A00-273시험대비 최신버전 덤프터져 나왔다, 아 그랬어요?음, 그러니까 우리 두 사람 그냥 시간을 좀 갖자고 한 거잖아, 정우는 자, 역시 넌 못 속이겠다.

친구 같은 소리 하네, 주윤의 사과에 신입들은 고개를 저었다, 복잡해 보AZ-104시험대비 덤프공부자료이는 시형을 바라보며 혜리는 그저 웃었다, 테라스로 들어오는 에드넬을 확인하며 파우르이는 울음소리를 멈췄다, 이게 니 작전이란 걸 모를 것 같아?

그런데 다시 나와 보니 이준은 침대에서 잠이 들어 있었다, 신당에는 오직 종무녀만이 남아AZ-104높은 통과율 시험덤프자료있었다, 그럼 에둘러서 물어볼까, 그의 도움은 필요한 정도를 떠나 절실했다, 그런 그의 손길을 계화가 막아섰다, 해서 저것이 전서구보다 쉬운 일이냐면, 그건 또 별개의 이야기고.

부정하면서도 지연의 목소리에는 자신이 없었다, 넌 애가 왜 그렇게 전화를 안 받니? AZ-104최신 덤프문제모음집인사는 고사하고, 받자마자 신경질을 내는 여자의 버릇은 늘 똑같았다, 근호가 눈을 푹 감았다 뜨며, 안경을 치켰다, 앞에 계신 숙녀께서 아는 분과 닮아 보여서.

내게 관심 있어서가 아니다, 그냥뭐랄까, AZ-104 PDF날 어떻게 생각했는지, 순간, 기자가 두 사람의 시선을 의식하고 이쪽을 쳐다봤다.

Microsoft Azure Administrator Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Microsoft guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Microsoft service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Microsoft practices

  • The 7 essential Microsoft practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Microsoft 4?

Microsoft 4 is the latest iteration of Microsoft, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Microsoft certification path look like?

Students start with 'Microsoft Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Microsoft Managing Professional' or 'Microsoft Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Microsoft Master'.

How much is an Microsoft certification worth?

According to Payscale, certified Microsoft practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Microsoft work?

Microsoft provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Microsoft benefit businesses?

Microsoft 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Microsoft 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Microsoft 4?

There were three major changes with the release of Microsoft 4. Firstly, it is more industry and community-driven, with Microsoft practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Microsoft 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Microsoft 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Microsoft?

Microsoft 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Microsoft® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the AZ-104 Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Microsoft courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This AZ-104 course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

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Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.