72300X완벽한인증덤프, 72300X최신업데이트공부자료 & 72300X시험패스보장덤프 - Mahadharma


 20% off with code: WFH-2020

 FREE exam voucher & resit!

Course Conductor verified 'Avaya Leader'

Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Avaya® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The Avaya training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Avaya 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Avaya 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Avaya Aura® Communication Applications Support Exam exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Avaya framework. Kickstart your path to becoming an Avaya Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Avaya 4 Expert

  • Organizations intending to start adopting Avaya 4 best practices

  • ITSM team members or managers who require an understanding of the Avaya framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Avaya best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Avaya 4, including the Avaya Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Avaya’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Avaya practices, along with the seven essential practices

  • How to become an Avaya 4 Expert by understanding the new certification path, including the streams for Avaya Managing Professional (MP) and Avaya Strategic Leader (SL)

  • How to incorporate Avaya 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Avaya Aura® Communication Applications Support Exam exam

Why should you take this course?

  • The course addresses all the updates that came with Avaya 4, including the Avaya Service Value System (SVS)

  • Avaya 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Avaya Aura® Communication Applications Support Exam exam on the first attempt

  • The Avaya Aura® Communication Applications Support Exam certification also qualifies students to sit the intermediate Avaya V3 modules

  • The course was created with input from leading Avaya subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Avaya Aura® Communication Applications Support Exam exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Avaya 4?

An Introduction to the Avaya 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Avaya 4 Framework, the evolution of Avaya 4 and best practices, and an introduction to the Avaya 4 certification structure.

The areas covered include:

Introduction to Avaya 4
Avaya 4 Evolution
Avaya 4 Best Practices
Avaya 4 Certification Scheme
Avaya v3 and Avaya 4
Purpose of the Avaya Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Avaya. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Avaya’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Avaya to suit their own circumstances.

Many of Avaya 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Avaya 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Avaya’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Avaya 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Avaya’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Avaya 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Avaya 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Avaya 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Avaya SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Avaya Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Avaya practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Avaya 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Avaya 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Avaya Practices

Learning Objectives

The 7 Avaya practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Avaya practices, their importance and their relationship the Avaya Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Avaya Aura® Communication Applications Support Exam examination. It will be well worth testing your knowledge on Avaya 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Avaya Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

Pass4Test 의 IT전문가들이 자신만의 경험과 끊임없는 노력으로 최고의 72300X학습자료를 작성해 여러분들이 시험에서 패스하도록 최선을 다하고 있습니다, Avaya 72300X 완벽한 인증덤프 결제완료되면 덤프는 사이트에서 직접 다운로드 가능하게 되어있는 동시에 메일로도 파일첨부거나 링크첨부 방식으로 발송됩니다, 최근들어 Avaya 72300X시험이 큰 인기몰이를 하고 있는 가장 핫한 IT인증시험입니다, 이 72300X 경험은 고객의 더 낳은 직업이나, 현재의 직업에서 승진을 확실히 할 수 있도록 도울 것입니다, Avaya 72300X 완벽한 인증덤프 제일 빠른 시간내에 덤프에 있는 문제만 잘 이해하고 기억하신다면 시험패스는 문제없습니다.

그는 매우 복합적인 존재야, 그의 두 눈은 소원의 블라우스에 못 박히듯72300X인증시험 인기 덤프문제멈춰 있었다, 내가 다 책임질 테니까, 농인 듯 비아냥대길 멈추지 않는 오진교의 어조에 한층 날이 세워졌다, 주윤은 아랫입술을 세게 물었다.

하지만 어딘가 부족하다, 빈 공동을 둘러보던 홍황은 힘을 풀어 감각을 최대CTAL-TA_Syll2012_UK시험패스보장덤프한 끌어올렸다, 저는 우리 두 사람이 헤어졌던 이 이유가 사라지지 않은 이상, 그녀가 깨면 모두 말해줘야지, 하아- 괜히 원하는걸 말하라고 그랬어.

혜주의 등을 토닥인 희자가 소파에서 일어났다, 가야 할 곳이 있는데 서두를 기분이72300X인증시험 인기 덤프문제나지 않아서였다, 눈치를 보는 듯한 그의 눈빛과 다정한 목소리에 유리엘라의 심장이 활어처럼 팔딱였다, 그 말에 짜증스러워지려던 도진의 시선이 부드럽게 바뀌었다.

경호원들에게 개처럼 질질 끌려 나간 호텔 복도에서, 작은 어깨를 파르르 떨며JN0-648최신 업데이트 공부자료숨죽여 울던 소윤의 마지막 모습이 떠오른 유경은 눈시울이 붉어졌다, 피하고 싶은 화제였다, 겁먹은 건 아니었지만, 너무 당황하여 몸이 뻣뻣하게 굳어버렸다.

스스로를 아주 잘 알고 있었던 마담 랭은 남편의 굳은 약속을 받아냈다, 사우나https://www.itexamdump.com/72300X.html의 붉은 눈이 홱 돌아가 흰자위만 남을 정도였다, 그녀와 나란히 집으로 돌아오던 정욱이 갑자기 걸음을 멈추고 인화를 내려다봤다, 그리고 마침내 알게 된 거쥬.

졸린 표정을 짓고 있던 한주가 연주를 올려다봤다, 그러나 라센 교수의 고개가 끄덕여지는C_THR92_2005유효한 최신덤프공부일은 없었다, 분명 불꽃의 육체를 얻기 전까지만 해도 나태보다 약한 녀석이었거늘, 육체가 생기고 나니 일격에 갑옷을 박살 낼 만큼 강해진 질투의 모습에 성태가 위기감을 느꼈다.

72300X 완벽한 인증덤프 완벽한 시험덤프 데모문제 다운로드

얘기 잘 들었습니다, 지낼만할 거 같아, 하지만 군대의 숫자가 늘어나면 군대가 압도Professional-Cloud-DevOps-Engineer시험대비적으로 무림인들을 찍어 누른다, 물론 따로 원하시는 디자인이 있으시면 직접 주문제작도 가능하고요, 그 말에 고은은 손가락에 쥐가 나도록 마우스를 딸깍거리며 대답했다.

그리고 이세계로 부른 건 이건 좀 복잡하네, 그리고 태범은 차 뒷문을 열72300X완벽한 인증덤프어 주아를 태운 뒤, 보닛을 돌아 운전석에 올랐다, 반가운 건 모르겠고, 그대가 즐거웠다니 다행이군, 정말 잠깐일뿐이야, 대문까지 바래다 드릴게요.

어제가 만우절이었잖아, 크라서스 녀석은 더 강할 테니 그 녀석과 싸72300X완벽한 인증덤프울 때 자세히 관찰해 봐야겠다, 제일 맛있어 보이는 놈으로 골랐어요, 아니, 피하지 않았다, 출근 잘하세요, 내가 헤어지게 할 거야.

내 팬티 고무줄이 얼마나 짱짱한데, 서윤이 해명을 듣기 전까지는 한 발짝도 움72300X유효한 인증시험덤프직이지 않겠다는 듯 강경하게 나왔다, 입술을 머금었다 촉, 하는 촉촉한 소리에 불현 듯 정신을 차린 유원이 무게중심을 잃고 침대위로 쓰러지듯 몸을 뉘였다.

대체 어디로 가버린 거야?변사 시신을 발견했다는 뉴스를 볼 때마다 깜짝깜72300X완벽한 인증덤프짝 놀란다, 그녀가 말을 이었다, 홍황은 이파를 안고 그대로 물속으로 천천히 잠겨들었다, 등에 식은땀이 축축했다, 모든 것이 무의미할 뿐이었다.

그럼 일주일 휴가 감사히 잘 쓰겠습니다, 그게 중전의 소임입니다, 항상72300X완벽한 인증덤프고맙게 생각한다, 짙은 눈썹 아래 크고 매서운 눈을 가진 남자는 이목구비가 또렷했다, 그대로 해오면 제가 매점이용권을 쏘는 게 계약 내용이고요.

이런 단위로 바뀝니다, 오늘 자야 한대요, 난 고개를 끄덕였다, 홍황은 이제야 차랑의72300X완벽한 인증덤프미소를 이해할 것도 같았다, 그 긴 시간 동안 다희는 승헌을 찾지 않았다, 물방울이 솟아오르듯 폭 올라온 신부가 말캉한 입술이 제자리를 찾아들 듯 그의 입술과 맞물렸다.

날도 더워졌는데 오히려 마음은 편하고 좋아요, 72300X완벽한 인증덤프주윤의 장난스러운 미소에 우리도 웃음을 터뜨렸다, 리사의 뺨에 키스했다, 사석인 자리에서도요.

Avaya Aura® Communication Applications Support Exam Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Avaya guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Avaya service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Avaya practices

  • The 7 essential Avaya practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Avaya 4?

Avaya 4 is the latest iteration of Avaya, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Avaya certification path look like?

Students start with 'Avaya Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Avaya Managing Professional' or 'Avaya Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Avaya Master'.

How much is an Avaya certification worth?

According to Payscale, certified Avaya practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Avaya work?

Avaya provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Avaya benefit businesses?

Avaya 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Avaya 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Avaya 4?

There were three major changes with the release of Avaya 4. Firstly, it is more industry and community-driven, with Avaya practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Avaya 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Avaya 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Avaya?

Avaya 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Avaya® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the 72300X Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Avaya courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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This 72300X course has a 97% 1st time pass rate and can increase your earning potential by up to 25%!  TRY A FREE TRIAL

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Exam Pledge from Mahadharma

At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

What is the format of my exam resit?

Resits are taken online via remote proctor. For more information about online exams, please visit our Support and FAQ pages.

How do I get my free 2nd exam voucher?

As long as you have purchased a Mahadharma course that is eligible for Exam Pledge and adhere to the conditions listed below, you will be able to request a free resit. If you fail your first exam, simply contact our support team to claim your retake voucher.

Exam pledge conditions

As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through www.goodelearning.com and must have a valid order number. Please see full terms here.