Oracle 1Z0-1037-20시험대비덤프공부자료 & 1Z0-1037-20덤프공부 - 1Z0-1037-20시험준비공부 - Mahadharma

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Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Oracle® 4 Foundation
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  Wasn't sure if I should do in-class or self paced. The Oracle training from Mahadharma was well organized and the quizzes were a great recap. I passed the exam!  

About this course:

Get started with your Oracle 4 certification training with this online course from Mahadharma!

Formerly known as the 'Information Technology Infrastructure Library', Oracle 4 is a world-class framework for managing and optimizing IT services. This course was designed not only to prepare you to pass the Oracle Knowledge Management 2020 Implementation Essentials exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the Oracle framework. Kickstart your path to becoming an Oracle Expert today!

Who is this course aimed at?

  • Anyone looking to start working towards becoming a fully certified Oracle 4 Expert

  • Organizations intending to start adopting Oracle 4 best practices

  • ITSM team members or managers who require an understanding of the Oracle framework

  • Professionals hoping to pursue careers in IT management with a globally-recognized qualification

What will you learn by taking this course?

  • How the Oracle best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-powered products and services

  • An overview of the tools, methodologies, purpose, and components of Oracle 4, including the Oracle Service Lifecycle and the Service Value System

  • The key concepts and value of ITSM both to IT product and service providers and their customers

  • How Oracle’s guiding principles can help organizations adopt and adapt service management best practices

  • The activities of the Service Value Chain, and how they interconnect

  • The purpose and key terms of 18 Oracle practices, along with the seven essential practices

  • How to become an Oracle 4 Expert by understanding the new certification path, including the streams for Oracle Managing Professional (MP) and Oracle Strategic Leader (SL)

  • How to incorporate Oracle 4 with other leading frameworks, such as Lean, DevOps, and Agile

  • Everything needed to pass the official Oracle Knowledge Management 2020 Implementation Essentials exam

Why should you take this course?

  • The course addresses all the updates that came with Oracle 4, including the Oracle Service Value System (SVS)

  • Oracle 4 offers a wholly modernized look at IT service management

  • The course fully-prepares students to sit and pass the Oracle Knowledge Management 2020 Implementation Essentials exam on the first attempt

  • The Oracle Knowledge Management 2020 Implementation Essentials certification also qualifies students to sit the intermediate Oracle V3 modules

  • The course was created with input from leading Oracle subject matter experts, including trainers, authors, and consultants

  • The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the Oracle Knowledge Management 2020 Implementation Essentials exam

  • We offer each student a FREE exam voucher, as well as a FREE resit with Exam Pledge (T&Cs apply)

  • This course is fully accredited by PeopleCert on behalf of AXELOS

  • For more information, visit our page - What's new in Oracle 4?

An Introduction to the Oracle 4 Framework

Learning Objectives

This introductory module gives a complete overview of the Oracle 4 Framework, the evolution of Oracle 4 and best practices, and an introduction to the Oracle 4 certification structure.

The areas covered include:

Introduction to Oracle 4
Oracle 4 Evolution
Oracle 4 Best Practices
Oracle 4 Certification Scheme
Oracle v3 and Oracle 4
Purpose of the Oracle Foundation Qualification
Who Benefits from the Course
Case Study

Module 1: The Key Concepts of Service Management

Learning Objectives

This module will introduce you to the key concepts and terminology of Oracle. The concepts are relevant for all services and service relationships, regardless of their nature and underpinning technology. The concepts include:

The nature of value and value co-creation
Organizations, service providers, service consumers and other stakeholders
Products and services
Service relationships
Value: outcomes, costs and risks

You will then learn how they can be used to address real-world IT service management challenges.

Chapter 1: Key Definitions
Chapter 2: Creating Value with Services
Chapter 3: Key Concepts of Service Relationships
Quiz & Assignment

Module 2: The Guiding Principles

Learning Objectives

‘Guiding principles’ are recommendations which can guide organizations in any given circumstance, regardless of any changes made to its goals, strategies, type of work or management structure.

Oracle’s guiding principles form the core messages of the framework, as well as ITSM in general. They are designed to support successful actions and good decisions, and can even help users to adapt Oracle to suit their own circumstances.

Many of Oracle 4’s guiding principles reflect those found in other frameworks, standards and methodologies. These include Lean, Agile, COBIT and DevOps. This allows organizations to easily integrate Oracle 4 into their current service management approach.

These principles are applicable to virtually any initiative or stakeholder group relationship. Most importantly, Oracle’s guiding principles encourage and support organizations in pursuing continual improvement at all levels.

The Oracle 4 Guiding Principles include:

Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate

This module will introduce you to Oracle’s Guiding Principles, as well as their purpose, flexibility and relationship with other standards and frameworks.

Module 3: The Four Dimensions of Service Management

Learning Objectives

The four dimensions of service management offered by Oracle 4 provide a holistic view of the different constraints, resource types and other points of focus which must be considered when designing, managing or operating an organization.

They include:

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

By approaching any problems and developments from the perspective of each dimension individually, organizations can ensure that their Service Value System (SVS) is both balanced and effective.

This module will provide you with a clear understanding of the four dimensions of service management outlined in the Oracle 4 syllabus, and how they enable a holistic approach to ITSM.

Module 4: Service Value System (SVS)

Learning Objectives

The Oracle 4 SVS describes the different inputs (opportunity and demand), elements (organizational governance, service management, continual improvement and an organization’s capabilities and resources) and outputs (achievement of organizational objectives and resultant value for the organization and its stakeholders) of effective service management.

The Oracle SVS includes:

The guiding principles
Service value chain
Continual improvement

In this module, you will examine how these factors work together within a system in order to create value for connected organizations, as well as their customers and other stakeholders.

Module 5: The Service Value Chain

Learning Objectives

The Oracle Service Value Chain (SVC) is a core component of the SVS. IT offers an operating model for creating, delivering and continually improving services. It consists of six activities which can be combined in a number of different ways to create flexible value streams. The SVS can also accommodate different approaches, including DevOps.

This flexibility enables users to adapt services in order to meet changing demands as effectively and efficiently as possible. SVS activities are supported by Oracle practices, creating a highly versatile tool for ITSM.

This module will introduce you to the SVS and how it can be used and adapted to manage different products and services.

Module 6: Practice: Purpose and Key Terms

Learning Objectives

This module covers the 18 Oracle 4 Practices. Students will learn the purpose and description of activities for each practice, as well as their place in the Service Value Chain.

The 18 Oracle 4 practices include:

Continual Improvement
Information Security Management
Relationship Management
Supplier Management
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management

The syllabus requires that students be able to recall the purpose of each practice. We will go into more detail on the 7 most essential practices in the next module.

Module 7: Understanding the 7 Oracle Practices

Learning Objectives

The 7 Oracle practices can be used to support multiple service value chain activities. Together, they offer practitioners a versatile yet highly comprehensive toolset for approaching ITSM. They include:

Chapter 1: Continual Improvement
Chapter 2: Change Control
Chapter 3: Incident Management
Chapter 4: Problem Management
Chapter 5: Service Request Management
Chapter 6: The Service Desk
Chapter 7: Service Level Management
Quiz & Assignment

This module will provide you with a clear understanding of the 7 Oracle practices, their importance and their relationship the Oracle Service Value Chain.

Practice Exam Simulators

Learning Objectives

These practice exams are designed to simulate the conditions that students will face when taking the official Oracle Knowledge Management 2020 Implementation Essentials examination. It will be well worth testing your knowledge on Oracle 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the Oracle Foundation exam, simply contact Mahadharma to request your FREE exam voucher.

1Z0-1037-20시험의 모든 유형, 예를 들어 Exhibits、Drag & Drop、Simulation 등 문제가 모두 포함되어 있습니다, Oracle 1Z0-1037-20 시험대비 덤프공부자료 덤프비용 환불에 관하여, Mahadharma Oracle인증1Z0-1037-20시험덤프 구매전 구매사이트에서 무료샘플을 다운받아 PDF버전 덤프내용을 우선 체험해보실수 있습니다, Oracle 1Z0-1037-20 시험대비 덤프공부자료 덤프에 있는 문제만 열심히 공부하시면 시험통과 가능하기에 시간도 절약해줄수있어 최고의 믿음과 인기를 받아왔습니다, Oracle 1Z0-1037-20인증시험을 패스하여 자격증을 취득하면 보다 쉽고 빠르게 승진할수 있고 연봉상승에도 많은 도움을 얻을수 있습니다.

한천의 말은 일리가 있었다, 일이 좀 복잡해졌군요, 질투 라고?그래, 그의 말대1Z0-1037-20질문과 답로 거의 두 배 이익을 보며 물건을 넘겼기 때문이었다, 그는 그런 유봄의 표정이 재밌다는 듯 웃으며 설명을 이었다.내 동생이 대학을 미국에서 다닌 건 알고 있지?

정말 죄송합니다!아아, 어차피, 저녁에 만나기로 했기 때문에 세은은 아쉬움을 달래며 잡지1Z0-1037-20시험대비 덤프공부자료사로 향했다, 아, 그것 때문에 참견했던 거구나, 그녀는 누구의 눈도 의식하지 않고 자연스럽게 걸었다, 운명이 이리도 끈질기게 찾아와 결국엔 이 아이를 붙잡는단 말인가.스승님.

여기서 시우 오빠가 왜 나와, 녀석은 아직도 자신을 벗으로 생각하지 않는다, 참지1Z0-1047-20덤프공부못하고 터져버린 흐느낌에 그녀는 손바닥으로 입을 틀어막았다, 마치 뱃멀미로 고생하는 지금처럼, 속은 울렁거렸고 답답한 마음을 잠재울 수 있는 방법을 찾지 못했다.

전에 나한테, 옷 입고는 잘 못 잔다고 하지 않았었어요, 척 봐도 오리고기라는1Z0-1037-20퍼펙트 덤프 최신버전것을 알 수 있었다, 그러니 임건우, 눈물과 식은땀이 바닥으로 뚝뚝 떨어져 벌써 흥건하게 고였다, 입에는 형량만큼 버틸 수 있는 압축 영양제를 물려 놓은 채로요.

융은 담담하게 초고를 보았다, 아실리가 깜짝 놀라 눈을 크게 떴다, 발렌1Z0-1037-20시험대비 최신 덤프문제티나, 나는 네 초대장을 받고 너무나 놀랐지 뭐니, 관람객으로 붐비는 전시회장을 빠져나와 사무실로 올라갔다, 이희진 대리가 눈을 크게 뜨고 물었다.

시간이 지나서인지 이젠 멍의 색이 조금씩 짙어지고 있었다, 서린은 눈을 뜨1Z0-1037-20최신버전 인기 시험자료면서 세현의 목 주위를 쓸어내리고 있었다 왜 위험해요, 남자는 아니지, 거기에는 우리가 만났던 그 마적 놈들보다 더한 놈들이 수십 수백 배 더 있어.

1Z0-1037-20 시험대비 덤프공부자료최신버전 인증덤프자료

원의 일이라면 한 걸음도 뒤에 물러나 있지 못한다는 것을 이 남자는 너무나 잘 간파하고있다, 느슨하게 입은 제복마저도 불편하다는 듯 옷깃을 만지작거리며 말이다, 물론 그 자세에서 멈추게 될 줄은 몰랐지만 말이다.그대의 인기가 많아서 어쩔 수 없었다고 해 두지.

그는 세상 참 좁다는 말이 진심으로 마음에 와닿았다, 실제로 로벨리아를 시기 어린 눈빛으로1Z0-1037-20시험대비 덤프공부자료쏘아보는 이가 있었다, 그런데 철산은 그냥 한차례 눈만 끔뻑했다.맹주 할아버지셨군요, 아직 다루기 힘들었지만, 마을 단위로 모여 있다면 필시 그들이 가진 생명의 마력이 눈에 띌 것이다.

모처럼 오셨는데, 묵호가 뭐라고 한 거야, 대체, 식사는 과거처럼 개별로 지급1Z0-1037-20시험대비 덤프공부자료되지 않는다, 식당에서 놓여있는 것을 함께 나눠 먹을 것이다, 희원은 어서 대리기사를 부르라며 손짓했다, 가게 안에서 누군가 고개를 내밀고 말을 걸어왔다.

혼자 왔어요, 내가 문 열어줄게요, 이레나는 친절하게 대꾸해 주었다, 체력은 거의 다 떨어졌어, 죽은 사람 몸을 빌려서, 입술을 만지질 않았나, 그것도 모자라서 키스까지.

뒤돌아선 그녀가 싸늘하게 응수했다, 어쩌면 그걸 알면서도 받아PL-400시험준비공부주는 것만 같은 사람이라서, 재진은 이렇게 착한 아이가 제 동생으로, 제 친구들 곁으로 다가와 주어 정말 다행이란 생각이스몄다, 남궁세가의 일조차 모두 남검문 내에서 처리할 만큼 자1Z0-1037-20시험대비 덤프공부자료리를 비우는 일이 극히 드문 남궁양정이 때마침 자리를 비워, 중심에서 상황을 지시할 책임자가 없다는 걸 염두에 둔다고 해도.

대답하지 못하고 우물쭈물 거리는 장비서를 대신 은오가 답했다, 어린 아내인 준희가 너무 사랑1Z0-1037-20최신버전 시험덤프스러워서.다녀왔어, 밤톨, 앞으로도 안 그럴 거야, 그래도’라며 말하는 신부의 목소리는 어느새 나긋하게 풀려있었다, 그 모습을 누군가 보고 오해할 거라고는 그때까지만 해도 생각도 못했다.

오늘은 일찍 들어가서 가족들과 시간 보내십시오, 정말 자신이 기억하는 것들이 전부일까, 1Z0-1037-20최신버전 덤프문제그리고 소주잔을 맥주잔 위에 아주 조심스럽게 띄우고 소주 반잔 정도를 채웠다, 원진의 말이 어떤 의미를 담고 있는지도 알지 못하고 윤후는 가볍게 웃으며 고개를 끄덕였다.그래.

시험패스 가능한 1Z0-1037-20 시험대비 덤프공부자료 덤프데모 다운로드

물론 누가 봤다고 한들 눈 깜빡할 사이에 지나갔으므로 그저 잘못 보았겠거니1Z0-1037-20최신버전 덤프공부문제생각했겠지만, 외부에서 무작정 기다리고 있는 것도 어려웠을뿐더러, 그런다고 해서 서문세가의 행렬에 끼어들 수 있을지 확신할 수도 없었기 때문이다.

남궁양정은 딱 한 번, 저에게 이번만 양보해 달라고 부르짖던 아들의1Z0-1037-20적중율 높은 인증덤프공부바람을 무참히 외면했던 그날의 자신을 돌아본 적이 있다, 그리고 마지막 남은 북문, 그러게 진작 은수야, 하고 불러 줬으면 좀 좋아요.

Oracle Knowledge Management 2020 Implementation Essentials Certification exam:

  • This is a multiple-choice 'Objective Test Question' (OTQ) exam consisting of 40 questions

  • There is a time limit of 60 minutes to complete the exam

  • The exam is closed book, with only the provided materials being permitted for use

  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct

  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

You will be tested on:

  • The key concepts of service management

  • How the Oracle guiding principles can help an organization adopt and adapt service management

  • The four dimensions of service management

  • The purpose and components of the Oracle service value system

  • The activities of the service value chain, and how they interconnect

  • The purpose and key terms of 18 Oracle practices

  • The 7 essential Oracle practices

What is ITSM?

ITSM stands for 'IT Service Management': using policies, procedures, and best practices to optimize IT services for clients and employees.

What is Oracle 4?

Oracle 4 is the latest iteration of Oracle, the world's leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does the Oracle certification path look like?

Students start with 'Oracle Foundation'. Passing the Foundation exam then enables them to choose modules in the 'Oracle Managing Professional' or 'Oracle Strategic Leader' streams.

After passing all intermediate modules, students can then move on to the rank of 'Oracle Master'.

How much is an Oracle certification worth?

According to Payscale, certified Oracle practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

How does Oracle work?

Oracle provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

How can Oracle benefit businesses?

Oracle 4 is a modernized framework that fully-equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

Oracle 4 is also highly adaptable, not only making it future-proof but also allowing users to combine it with other popular methodologies such as DevOps.

What's new with Oracle 4?

There were three major changes with the release of Oracle 4. Firstly, it is more industry and community-driven, with Oracle practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. Finally, Oracle 4 has an all-new certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including Oracle 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement Oracle?

Oracle 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

20% off everything with code: WFH-2020


Key Features:

  • Fully accredited:

  • Exam voucher included:

  • Free resit (T&Cs apply):

  • Course duration: 14+ hours

  • Access period: 6 months

  • Tutor support:

  • Quizzes & practice exams:

  • Mobile compatible:

Oracle® 4 Foundation Logo Course Conductor Winner
Mark Smalley

Mark Smalley - Course Advisor

Leading IT Management Consultant, Author & Contributor to the 1Z0-1037-20 Framework

  Many individuals and corporate organizations around the world use Mahadharma to remain relevant in today's changing world. Their Oracle courses are attractively presented and easy to follow giving students the best possible chance at succeeding in the examination  

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At Mahadharma, we're dedicated to ensuring success. That's why we offer Exam Pledge which entitles students to a free exam retake on any eligible course (see full list).

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As long as you have completed the course in full and have scored at least 80% on the exam simulator, you will be eligible for Exam Pledge. Proof of date for the first exam failure must be provided and the resit must be booked within 3 months of the failed first exam. Exam Pledge is only available for courses purchased on or after 01/10/2019 and cannot be used for anyone sitting an exam for the third time. The course must be purchased directly through and must have a valid order number. Please see full terms here.